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Bank Branch Manager
Published
Competency-Based Apprenticeship
Industries
O*Net Code
11-3031.00
Rapids Code
2059CB
Req. Hours
0
State
DC
Created
Jul 16, 2021
Updated
Jul 16, 2021
Competency-Based Skills
4 skill sets | 43 total skills
Company Orientation
Define goal and gain commitment
Determine roles: Leader/Mentor/Team member
Establish timeline for team member and complete program orientation including introduction to journaling
Complete Compliance training
Leadership Experience
Coaching
Mentoring
Disciplinary procedures
Interviewing
Onboarding
Diversity and Inclusion
Termination
Facilitation of staff meetings
Performance evaluation
Compensation
Reporting
Risk Management
Robbery procedures
Branch Administration
Learning Teller position: Meet mentor
Learning Teller position: Establish timeline for experiential activities
Learning Teller position: Virtual teller Essential Learning Path (ELP) training
Learning Teller position: Teller branch rotation
Learning Teller position: Teller debrief/check-in
Learning Personal Banker position: Banker Essential Learning Path (ELP) training
Learning Personal Banker position: Banker branch rotation
Learning Personal Banker position: Personal Banker 2 ELP virtual training
Learning Personal Banker position: Business Advocate training self study
Learning Personal Banker position: Shadow partners
Learning Personal Banker position: Hands on Banking Personal Banker rotation
Learning Personal Banker position: Hands on Banking Branch Manager rotation
Learning Personal Banker position: Banker debrief/check-in
Learning Service Manager position: Service Manager ELP training
Learning Service Manager position: Service Manager branch rotation
Learning Service Manager position: Partner shadowing
Learning Service Manager position: Service Manager debrief/check-in
Learning Branch Manager position: Branch Manager ELP training
Learning Branch Manager position: Branch Manager branch shadow
Learning Branch Manager position: Apprentice Managing Premier Performance (MPP) and readiness for Branch Manager role upon graduation evaluated
Customer Service
Professionalism in Banking
Hands on Banking
Communicating Across Cultures
Working with Difficult People
Customer Care Philosophy
Customer Service: Positive Outcomes
Technical Instruction
Diversity & Inclusion Modules 1-4 - 14 req. hrs
Module 1 – Difference Matters (90 mins)
Module 2 – Exploring Difference (60 mins)
Module 3 – Appreciating Difference (4 hrs.)
Module 4 - Managers Leading Inclusively – (7.5 hrs.)
Microsoft Office Training - 11 req. hrs
Getting started w/Word
Getting started w/Excel
PowerPoint Basics
Managing information w/OneNote
