Career Development Technician

Competency-Based Apprenticeship
Sponsoring Company:
Adecco NA Group
O*Net Code
13-1071.00
Rapids Code
1057CB
Req. Hours
0
State
DC
Created
Apr 04, 2021
Updated
Apr 04, 2021

Competency-Based Skills

10 skill sets | 46 total skills
Communicate Professional Knowledge
Apply basic principles of group work and facilitation cooperative learning, conflict resolution and behavior management
Apply "best practices" from a workforce development approach
Communicate with candidates also referred to as associates directly and through the Expression of Attitude
Effectively communicate with associates and facilitate discussion one-on-one and in groups
Demonstrate effective listening skills by listening to what other people are saying and asking appropriate questions
Apply skills helping skills principles (e.g., confidentiality, problem solving, and conflict resolution and referrals)
Demonstrate concern about the well-being of others interest in feelings and experiences of others; support the self-esteem of others
Demonstrate a belief in the potential and empowerment of all associates
Demonstrate awareness of commonalities and differences (such as gender, race, ethnicity, class and religion) among associates of diverse backgrounds and appreciation of differing talents, sexual orientation, and faith
Demonstrate knowledge of negotiating skills by addressing associates concerns and arriving at a win-win solution
Maintain appropriate "boundaries" (such as roles responsibilities, relationships and confidentiality) with associates
Demonstrate leadership qualities
Assessment/Individual Planning
Observe and talk with associates to assess individual goals, interests, concerns and competencies, and to do so with an appreciation of their community context
Prepare next steps with associates in achieving individual career goals
Select, administer and interpret standardized assessment instruments for assessing individual interests and competencies
Demonstrate ability to recognize individual strengths and barriers which may affect career activities
Demonstrate knowledge and awareness of usefulness of formal assessments
Qualify candidates against pre-determine standard requirements
Program Design and Delivery
Apply "best practices" models to the design, implementation continuous improvement and evaluation of organizational programs and practices to make it more effective
Enters and tracks assignments and associate information in Applicant Tracking System (ATS)
Completes the hiring/onboarding process in accordance with client/employer requirements
Initiate, enable, and sustain group interactions and relationships through the completion of an ongoing activity or project
Foster and promote multi-cultural understanding
Relationship to Community
Demonstrate a willingness to search for and retain information about communities with cultural and economic backgrounds different from their own
Maintain relationships and demonstrate working knowledge of non-center partner organizations
Demonstrate an awareness of the array, mission and referral processes of community agencies and organizations that serve associates and families
Administrative Skills
Maintain records (e.g., case notes, program data and other statistical records related to job placement and retention
Demonstrate ability to write effective reports, case studies, notes and letters
Demonstrate knowledge of time management strategies
Demonstrate knowledge of team development (e.g. identifying roles of team members)
Demonstrate knowledge and application of appropriate technologies to the task at hand (e.g., specific computer applications, internet)
Demonstrate knowledge and application of program objectives
Workforce Preparation
Assess career interests through the use of appropriate instruments, e.g., interest inventories, personality measures multiple aptitude or achievement batteries combined instruments
Assess job readiness of candidates through the evaluation of interview skills, job keeping skills, and social skills
Demonstrate ability to recognize strengths and barriers which may affect career training activities
Career Exploration
Utilize current labor market information, and other post-secondary information materials which assist business clients identify individual preferences and skills
Begin to build and maintain knowledge of target industries, employers, potential clients, and roles
Apply knowledge of education, training and resources that provides information about job functions, salaries, requirements and future outlooks
Resource Development
Create and maintain relationships with the educational systems, (e.g., secondary, post secondary and others)
Administers job postings in various systems
Conduct community assessments and identify under used resources to assist in providing employment, training and support services resources
Coordinate client/employer outreach with other workforce development agencies in the community and utilize employer advisory councils for education and workforce preparation programs
Client Relations
Coordinate job search activities with employment service staff, clients, and associates Creates and maintains relationships with clients to insure associate job retention
Builds and maintains relationships with clients Conducts intake calls Field and address client requests
Demonstrate conflict resolutions skills to resolve problems between clients and associates to increase client job retention
Have working knowledge of client needs and concerns
Monitor on the job performance to ensure associates' succession the workplace

Technical Instruction

Week 1: Initial Training
Introduction to Staffing
# | 10 hrs
Introduction to Adecco
# | 10 hrs
Business Etiquette
# | 10 hrs
Introduction to Pre-Screening
# | 10 hrs
Introduction to Taking Phone Calls and Walk-ins
# | 10 hrs
Week 2: Initial Training
Applicant Tracking System
# | 10 hrs
Introduction to Employee Files
# | 10 hrs
Introduction to Candidate Assessments
# | 10 hrs
Responding to Associate Payroll Calls
# | 10 hrs
HR Hiring Practices
# | 10 hrs
Week 3: Initial Training
Talent Board
# | 10 hrs
Interviewing and Reference Checking Rejection
# | 10 hrs
Prioritizing Job Orders
# | 10 hrs
Associate Care and Retention
# | 10 hrs
Week 4: Initial Training
Matching
# | 10 hrs
Making a Hiring Decision
# | 10 hrs
US Verify
# | 10 hrs
New Hire Paperwork
# | 10 hrs
Expectations for Your Role and Impact
# | 10 hrs
Week 5: Initial Training
Candidate Pipeline
# | 10 hrs
Prioritizing Orders
# | 10 hrs
Submitting Candidates
# | 10 hrs
Assigning and Attaching to Orders
# | 10 hrs
Candidate Recognition Programs
# | 10 hrs
Week 6: Initial Training
Customer Files
# | 10 hrs
Background and Drug Screens
# | 10 hrs
Overview of Contract
# | 10 hrs
Admin Customer Audits
# | 10 hrs
Processing Exceptions
# | 10 hrs
Week 7: Initial Training
QPR Results
# | 10 hrs
Payroll and PeopleNet
# | 10 hrs
Counseling and Coaching Associates
# | 10 hrs
Assignment Ends and Removals
# | 10 hrs
Serving the Associate - Adecco Relationship
# | 10 hrs
Week 8: Initial Training
Recruiting
# | 10 hrs
Job Postings
# | 10 hrs
Mass Communication
# | 10 hrs
Filling Volume Orders
# | 10 hrs
Stepping Up Customer Service
# | 10 hrs
Week 9: Initial Training
Service Standards
# | 10 hrs
Taking a Job Order
# | 10 hrs
ATS Task List
# | 10 hrs
Surveys
# | 10 hrs
Progress Calls
# | 10 hrs
Week 10: Initial Training
Conducting Client Visits
# | 10 hrs
Associate Counseling/Coaching
# | 10 hrs
Risk Management
# | 10 hrs
Workers Compensation Insurance
# | 10 hrs
Unemployment Insurance
# | 10 hrs
Week 11: Initial Training
National Accounts
# | 10 hrs
Payroll Best Practices
# | 10 hrs
Working with Other Branches
# | 10 hrs
Transferring Associates
# | 10 hrs
National Customer Service
# | 10 hrs
Week 12: Initial Training
Branch Results
# | 10 hrs
Goal Setting
# | 10 hrs
Graduation Exercise
# | 10 hrs
Recruiter Desk
ADEPT
# | 74 hrs
Call Planning for the Pros
# | 74 hrs
Candidate Flow
# | 74 hrs
Cost Containment
# | 74 hrs
Perm Off the Desk
# | 74 hrs
Introduction to the SCJO Recruiting Call Introduction to the SMC Marketing Call
# | 74 hrs
Lead Generation and Candidate Re-Contact System Marketing and Servicing from the Desk
# | 74 hrs
Qualifying Resumes
# | 74 hrs
Quoting Bill and Pay Rates
# | 74 hrs
Quoting Fees, Conversions, and Guarantees Special Time Request Process
# | 74 hrs
Taking a Thorough Job Order
# | 74 hrs
Trusted Advisor: Briefing and Debriefing Candidates Trusted Advisor: Briefing and Debriefing Clients Trusted Advisor: Matching and Submitting
# | 74 hrs
Job Posting 2.0
# | 74 hrs
Job Postings that Sizzle
# | 74 hrs
Proactive Recruiting
# | 74 hrs
Intro to the "A" Hiring Guide
# | 74 hrs
The Recruiting Process
# | 74 hrs
The Recruiting Basics
# | 74 hrs
Visiting your Recruiting Sources
# | 74 hrs
Automated Pay Bill System
# | 74 hrs
Basic Payroll
# | 74 hrs
Attracting and Retaining Talent
# | 74 hrs
Assessing a Career Fit
# | 74 hrs
Assignment Management
# | 74 hrs
Aligning Recruitment to Job Requirements Understanding the QPR for Desk Colleagues Effective Ways for Reducing Workers Comp Claims Handling Unemployment
# | 74 hrs
Office and Onsite Binders
# | 74 hrs
Onsite Safety
# | 74 hrs
Basic Invoicing and Reporting
# | 74 hrs
ChoicePoint Adjudication Training
# | 74 hrs
Adecco RNHT
Field based live training
# | 12 hrs
Recruiter HIT High Intensity Training
At corporate office training facility
# | 24 hrs
Administrative Skills
Thinking Critically - 5 Classes
# | 80 hrs
Microsoft Office - Beginner and Intermediate Excel - 11 Classes
# | 80 hrs
Microsoft Office - Beginner and Intermediate Outlook - 12 Classes
# | 80 hrs
Microsoft Office – Beginner and Intermediate Word - 12 classes
# | 80 hrs
Human Resources
Essentials of Interviewing and Hiring - 11 Classes
# | 82 hrs
Recruiting and Retention Strategies - 8 Classes
# | 82 hrs
Workforce Planning and Employment - 5 Classes
# | 82 hrs
Strategies for Successful Employee On-Boarding - 3 Classes
# | 82 hrs
Talent Management Essentials - 6 classes
# | 82 hrs
Workforce Generations - 6 Classes
# | 82 hrs
Employment Law at Work
# | 82 hrs
Communication
Business Writing Basics - 5 classes
# | 94 hrs
Business Grammar Basics - 7 classes
# | 94 hrs
Communicate with Diplomacy and Tact - 3 Classes
# | 94 hrs
Email Essentials for Business - 4 Classes
# | 94 hrs
Fundamentals of Cross Cultural Communication - 5
# | 94 hrs
Classes Getting Results without Direct Authority - 6 classes
# | 94 hrs
Building and Maintaining Trust - 4 classes
# | 94 hrs
Optimizing Your Performance on a Team - 6 classes
# | 94 hrs
Listening Essentials
# | 94 hrs
Telephone Essentials for Business
# | 94 hrs
Audience and Purpose in Business Writing
# | 94 hrs
Social Media for Colleagues
# | 94 hrs
Adecco Staffing - Linkedln Basics
# | 94 hrs
Adecco Staffing - Twitter Basics Addressing and Redistributing Email
# | 94 hrs
Customer Service
EXCEL Customer Service
# | 30 hrs
Customer Service Fundamentals - 8 Classes
# | 30 hrs
Customer Advocacy - 3 classes
# | 30 hrs
Top Notch Account Management
# | 30 hrs
Are You Listening to Your Customers?
# | 30 hrs
Time Management
Time Management - 11 Classes
# | 60 hrs
Achieve Productivity in Your Personal Life
# | 60 hrs
Achieving Goals through Perseverance and Resilience
# | 60 hrs
Aligning Goals and Priorities to Manage Time
# | 60 hrs
Project Management for Everyone - 15 classes
# | 60 hrs
Personal Development
Developing Emotional Intelligence - 5 Classes
# | 90 hrs
Doing Business Professionally - 5 Classes
# | 90 hrs
Peer Relationships - 6 Classes
# | 90 hrs
Perseverance and Resilience - 5 Classes
# | 90 hrs
Performance Under Pressure - 3 classes
# | 90 hrs
Diversity on the Job - 4 classes
# | 90 hrs
Dealing with Organizational Change - 6 classes
# | 90 hrs
Problem Solving and Decision Making - 8 classes
# | 90 hrs
Acting with Integrity
# | 90 hrs
Building Powerful Relationships to Get Better Results
# | 90 hrs
Career Development Planning
# | 90 hrs