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Computer Network Support Specialists
Published
Competency-Based Apprenticeship
Industries
O*Net Code
15-1231.00
Rapids Code
Req. Hours
0
State
DC
Created
Jul 16, 2021
Updated
Jul 16, 2021
Competency-Based Skills
21 skill sets | 31 total skills
Create electronic data backup to prevent loss of information
Back up network data.
Implement security measures for computer or information systems
Configure security settings or access permissions for groups or individuals.
Analyze security of systems, network, or data
Analyze and report computer network security breaches or attempted breaches.
Resolve computer network problems
Identify the causes of networking problems, using diagnostic testing software and equipment.
Troubleshoot network or connectivity problems for users or user groups.
Install or repair network cables, including fiber optic cables.
Document network-related activities or tasks
Document network support activities.
Create or update technical documentation for network installations or changes to existing installations.
Maintain logs of network activity.
Run monthly network reports.
Configure computer networks
Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
Install computer software
Install network software, including security or firewall software.
Install new hardware or software systems or components, ensuring integration with existing network systems.
Test computer system operations to ensure proper functioning
Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
Test repaired items to ensure proper operation.
Analyze data to identify or resolve operational problems
Analyze network data to determine network usage, disk space availability, or server function.
Monitor the performance of computer networks
Analyze network data to determine network usage, disk space availability, or server function.
Provide technical support for computer network issues
Provide telephone support related to networking or connectivity issues.
Troubleshoot issues with computer applications or systems
Troubleshoot network or connectivity problems for users or user groups.
Maintain computer hardware
Perform routine maintenance or standard repairs to networking components or equipment.
Install computer hardware
Install new hardware or software systems or components, ensuring integration with existing network systems.
Install or repair network cables, including fiber optic cables.
Install and configure wireless networking equipment.
Develop specifications for computer network operation
Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
Test computer hardware performance
Test computer software or hardware, using standard diagnostic testing equipment and procedures.
Test software performance
Test computer software or hardware, using standard diagnostic testing equipment and procedures.
Update knowledge about emerging industry or technology trends
Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
Train others in computer interface or software use
Train users in procedures related to network applications software or related systems.
Document operational activities
Document help desk requests and resolutions.
Conduct research to gain information about products or processes
Research hardware or software products to meet technical networking or security needs.
