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Computer User Support Specialists

Time-Based Apprenticeship
Sponsoring Company:
Northwest Information Technology Apprenticeship Program JATC
O*Net Code
Rapids Code
Req. Hours
Jul 16, 2021
Jul 16, 2021

Time-Based Skills

6 skill sets | 17 total skills
Departmental / Organizational Processes and Systems - 250 req. hrs
Participate in important department projects and implementations.
Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
Own desktop and server support project queue and/or project assigned tasks.
Perform other duties as assigned.
Customer Service - 250 req. hrs
Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner.
Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
If necessary, liaise with third-party support and PC equipment vendors.
Desktop / Server Maintenance and Troubleshooting - 300 req. hrs
Ensure desktop computers interconnect seamlessly with diverse systems.
Interact with vendor support contacts to resolve technical problems with desktop computing equipment.
Assist in technical upgrading and maintaining of entire desktop and server systems.
Hardware Management and Troubleshooting - 300 req. hrs
Ability to build and setup different customer hardware environments. Such as: Workstations and Servers.
Update, track and maintain equipment inventory for multiple clients.
Networking Maintenance and Troubleshooting - 400 req. hrs
Knowledge and understanding of networking equipment such as: Switch, Router, Access Points and Firewalls.
Software Administration and Troubleshooting - 400 req. hrs
Installation and configuration of Operating System and Server Software.
Install and support Windows OS including command line & client support
Support in testing and deployment of new applications and systems.
Interact with vendor support contacts to resolve technical problems with software.

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