Computer User Support Specialists

Time-Based Apprenticeship
Sponsoring Company:
Northwest Information Technology Apprenticeship Program JATC
Industries
O*Net Code
15-1232.00
Rapids Code
1151
Req. Hours
5250
State
OR
Created
Apr 04, 2021
Updated
Apr 04, 2021

Time-Based Skills

6 skill sets | 17 total skills | 5250 total hours
Departmental / Organizational Processes and Systems - 1000 req. hrs
Participate in important department projects and implementations.
250 hrs
Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
250 hrs
Own desktop and server support project queue and/or project assigned tasks.
250 hrs
Perform other duties as assigned.
250 hrs
Customer Service - 1750 req. hrs
Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner.
250 hrs
Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
250 hrs
If necessary, liaise with third-party support and PC equipment vendors.
250 hrs
Desktop / Server Maintenance and Troubleshooting - 2650 req. hrs
Ensure desktop computers interconnect seamlessly with diverse systems.
300 hrs
Interact with vendor support contacts to resolve technical problems with desktop computing equipment.
300 hrs
Assist in technical upgrading and maintaining of entire desktop and server systems.
300 hrs
Hardware Management and Troubleshooting - 3250 req. hrs
Ability to build and setup different customer hardware environments. Such as: Workstations and Servers.
300 hrs
Update, track and maintain equipment inventory for multiple clients.
300 hrs
Networking Maintenance and Troubleshooting - 3650 req. hrs
Knowledge and understanding of networking equipment such as: Switch, Router, Access Points and Firewalls.
400 hrs
Software Administration and Troubleshooting - 5250 req. hrs
Installation and configuration of Operating System and Server Software.
400 hrs
Install and support Windows OS including command line & client support
400 hrs
Support in testing and deployment of new applications and systems.
400 hrs
Interact with vendor support contacts to resolve technical problems with software.
400 hrs