Computer User Support Specialists(Copy)
Apr 05, 2021
Apr 05, 2021
6 skill sets | 17 total skills | 5250 total hours
Departmental / Organizational Processes and Systems - 1000 req. hrs
Participate in important department projects and implementations.
Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
Own desktop and server support project queue and/or project assigned tasks.
Perform other duties as assigned.
Customer Service - 1750 req. hrs
Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner.
Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
If necessary, liaise with third-party support and PC equipment vendors.
Desktop / Server Maintenance and Troubleshooting - 2650 req. hrs
Ensure desktop computers interconnect seamlessly with diverse systems.
Interact with vendor support contacts to resolve technical problems with desktop computing equipment.
Assist in technical upgrading and maintaining of entire desktop and server systems.
Hardware Management and Troubleshooting - 3250 req. hrs
Ability to build and setup different customer hardware environments. Such as: Workstations and Servers.
Update, track and maintain equipment inventory for multiple clients.
Networking Maintenance and Troubleshooting - 3650 req. hrs
Knowledge and understanding of networking equipment such as: Switch, Router, Access Points and Firewalls.
Software Administration and Troubleshooting - 5250 req. hrs
Installation and configuration of Operating System and Server Software.
Install and support Windows OS including command line & client support
Support in testing and deployment of new applications and systems.
Interact with vendor support contacts to resolve technical problems with software.