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Desktop Support Technician

Published
Hybrid Apprenticeship
Sponsoring Company:
New Horizons Computer Learning Centers, Inc.,
Industries
O*Net Code
15-1232.00
Rapids Code
2018HY
Req. Hours
1000
State
DC
Created
Jul 29, 2021
Updated
Jul 29, 2021

Time-Based Skills

3 skill sets | 13 total skills
Foundations - 160 req. hrs
Demonstrate a working understanding of the organization’s structure, personnel rules, responsibilities and general understanding of work ethics, interpersonal communications and related policies. Understand and practice safety procedures and rules in the workplace.
Demonstrate a working understanding of the organization’s goals, mission and vision.
Demonstrate a working understanding of the organization’s office tools such as phones, copiers, fax machines, PCs, etc.
Demonstrate the ability to communicate with customers, diagnose customer issues, and deliver solutions that solve issues.
List efforts that will be used to meet goals and demonstrate the ability to achieve goals. In addition, demonstrate the ability to create an action plan for personal time-management process and ways to evaluate and improve personal and professional efforts.
Create, edit, and format, basic documents, reports, presentations, and communications using Microsoft Office. Demonstrate the ability to troubleshoot basic Microsoft Office issues, and provide direction to others on how to work in Microsoft Office.
Computer and Network Foundations - 360 req. hrs
Demonstrate a working knowledge of the components of a computer and perform basic troubleshooting on communication issues within a computer.
Demonstrate a working knowledge of the hardware components of a computer and perform basic troubleshooting on hardware related issues
Demonstrate a working knowledge of basic networking, to allow the flow of information between multiple computers
Cloud and Security Foundations - 480 req. hrs
Demonstrate knowledge of “best practices” in general network security.
Create a security awareness program in the organization which is used to communicate “best practices” for end users.
Demonstrate knowledge in cloud technologies.
Design a secure and compliant cloud infrastructure, and implement a secure cloud environment.

Technical Instruction

General Practices - Office Administrator - 122 req. hrs
New apprenticeship orientation session
Microsoft Windows
Microsoft Word One, Two and Three
Microsoft Excel One, Two and Three
Microsoft Outlook One and Two
Microsoft Power Point Levels One and Two
Pivot tables
Email Etiquette
Communication Strategies
Professional Prep
Time Management
Acrobat One and Two
General Practices - Information Technology Network Support Specialist 1 - 78 req. hrs
Computer Fundamentals
Networking Fundamentals
Certification Exam Testing (A+ 1)
Certification Exam Testing (A+ 2)
Certification Exam Testing (Net+)
Cloud Fundamentals
Security Fundamentals
Certification Exam Testing (Cloud+)
Certification Exam Testing (Sec+)

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