Desktop Support Technician

Hybrid Apprenticeship
Sponsoring Company:
New Horizons Computer Learning Centers, Inc.,
Industries
O*Net Code
15-1232.00
Rapids Code
2018HY
Req. Hours
3960
State
DC
Created
Apr 04, 2021
Updated
Apr 04, 2021

Time-Based Skills

3 skill sets | 13 total skills | 3960 total hours
Foundations - 960 req. hrs
Demonstrate a working understanding of the organization’s structure, personnel rules, responsibilities and general understanding of work ethics, interpersonal communications and related policies. Understand and practice safety procedures and rules in the workplace.
160 hrs
Demonstrate a working understanding of the organization’s goals, mission and vision.
160 hrs
Demonstrate a working understanding of the organization’s office tools such as phones, copiers, fax machines, PCs, etc.
160 hrs
Demonstrate the ability to communicate with customers, diagnose customer issues, and deliver solutions that solve issues.
160 hrs
List efforts that will be used to meet goals and demonstrate the ability to achieve goals. In addition, demonstrate the ability to create an action plan for personal time-management process and ways to evaluate and improve personal and professional efforts.
160 hrs
Create, edit, and format, basic documents, reports, presentations, and communications using Microsoft Office. Demonstrate the ability to troubleshoot basic Microsoft Office issues, and provide direction to others on how to work in Microsoft Office.
160 hrs
Computer and Network Foundations - 2040 req. hrs
Demonstrate a working knowledge of the components of a computer and perform basic troubleshooting on communication issues within a computer.
360 hrs
Demonstrate a working knowledge of the hardware components of a computer and perform basic troubleshooting on hardware related issues
360 hrs
Demonstrate a working knowledge of basic networking, to allow the flow of information between multiple computers
360 hrs
Cloud and Security Foundations - 3960 req. hrs
Demonstrate knowledge of “best practices” in general network security.
480 hrs
Create a security awareness program in the organization which is used to communicate “best practices” for end users.
480 hrs
Demonstrate knowledge in cloud technologies.
480 hrs
Design a secure and compliant cloud infrastructure, and implement a secure cloud environment.
480 hrs

Technical Instruction

General Practices - Office Administrator
New apprenticeship orientation session
# | 122 hrs
Microsoft Windows
# | 122 hrs
Microsoft Word One, Two and Three
# | 122 hrs
Microsoft Excel One, Two and Three
# | 122 hrs
Microsoft Outlook One and Two
# | 122 hrs
Microsoft Power Point Levels One and Two
# | 122 hrs
Pivot tables
# | 122 hrs
Email Etiquette
# | 122 hrs
Communication Strategies
# | 122 hrs
Professional Prep
# | 122 hrs
Time Management
# | 122 hrs
Acrobat One and Two
# | 122 hrs
General Practices - Information Technology Network Support Specialist 1
Computer Fundamentals
# | 82 hrs
Networking Fundamentals
# | 82 hrs
Certification Exam Testing (A+ 1)
# | 82 hrs
Certification Exam Testing (A+ 2)
# | 82 hrs
Certification Exam Testing (Net+)
# | 82 hrs
Cloud Fundamentals
# | 78 hrs
Security Fundamentals
# | 78 hrs
Certification Exam Testing (Cloud+)
# | 78 hrs
Certification Exam Testing (Sec+)
# | 78 hrs