Disability Analyst

Hybrid Apprenticeship
Sponsoring Company:
The Hartford
O*Net Code
13-1031.00
Rapids Code
2088HY
Req. Hours
13200
State
DC
Created
Apr 04, 2021
Updated
Apr 04, 2021

Time-Based Skills

1 skill sets | 12 total skills | 13200 total hours
Level One: Customer Care Associate - 13200 req. hrs
Apply excellent customer service in a fast paced in-bound contact center environment to begin the process of restoring lives through interactions in disability claims
1100 hrs
Properly interpret the insurance contract and ensure compliance with policy provisions and state/federal regulations
1100 hrs
Resolve routine problems and questions and refer others to unit leader or appropriate unit
1100 hrs
Properly document all claim activity to support the outcome of the claim file. Comply with all internal and external reporting requirements
1100 hrs
Assist customers as their first point of contact by initiating claims while accurately probing to uncover, confirm, document and address our customers’ needs
1100 hrs
Navigate and utilize database software
1100 hrs
Educate customers on the claim process
1100 hrs
Deliver caring and compassionate service in each interaction
1100 hrs
Utilize multiple applications to answer routine questions and claim inquiries. Deliver on the insurance promise and making a difference in customers’ lives
1100 hrs
Deliver outcomes by achieving targeted performance goals to manage costs and support the industry-leading operational claims standards
1100 hrs
Receive performance based training to master your role and develop competencies to build a career
1100 hrs
Practice inclusive behaviors and help create a diverse work environment
1100 hrs

Technical Instruction

Insurance and Health Information Subject Areas
Personal and Business Property Insurance
# | 324 hrs
Into to Health Management/Ethics
# | 324 hrs
Medical Terminology
# | 324 hrs
Basic Disease Coding
# | 324 hrs
Anatomy and Physiology/ or Advanced Coding
# | 324 hrs
Human Pathophysiology/ Disease
# | 324 hrs
Psychology/ (Industrial)
# | 324 hrs
Health Care Performance Improvement/ or Medical Language
# | 324 hrs
Legal Aspects of Health Information/Medical Elective
# | 324 hrs
Microsoft Office
Office Applications
# | 120 hrs
Advanced Office Applications or Communications
# | 120 hrs
Database Management
# | 120 hrs