Menu
« Back to All Apprenticeships
Disability Analyst
Published
Hybrid Apprenticeship
Industries
O*Net Code
13-1031.00
Rapids Code
2088HY
Req. Hours
1100
State
DC
Created
Jul 16, 2021
Updated
Jul 16, 2021
Time-Based Skills
1 skill sets | 12 total skills
Level One: Customer Care Associate - 1100 req. hrs
Apply excellent customer service in a fast paced in-bound contact center environment to begin the process of restoring lives through interactions in disability claims
Properly interpret the insurance contract and ensure compliance with policy provisions and state/federal regulations
Resolve routine problems and questions and refer others to unit leader or appropriate unit
Properly document all claim activity to support the outcome of the claim file. Comply with all internal and external reporting requirements
Assist customers as their first point of contact by initiating claims while accurately probing to uncover, confirm, document and address our customers’ needs
Navigate and utilize database software
Educate customers on the claim process
Deliver caring and compassionate service in each interaction
Utilize multiple applications to answer routine questions and claim inquiries. Deliver on the insurance promise and making a difference in customers’ lives
Deliver outcomes by achieving targeted performance goals to manage costs and support the industry-leading operational claims standards
Receive performance based training to master your role and develop competencies to build a career
Practice inclusive behaviors and help create a diverse work environment
Technical Instruction
Insurance and Health Information Subject Areas - 324 req. hrs
Personal and Business Property Insurance
Into to Health Management/Ethics
Medical Terminology
Basic Disease Coding
Anatomy and Physiology/ or Advanced Coding
Human Pathophysiology/ Disease
Psychology/ (Industrial)
Health Care Performance Improvement/ or Medical Language
Legal Aspects of Health Information/Medical Elective
Microsoft Office - 120 req. hrs
Office Applications
Advanced Office Applications or Communications
Database Management
