End User Computing

Hybrid Apprenticeship
Sponsoring Company:
Woz U Enterprise
Industries
O*Net Code
15-1232.00
Rapids Code
1131HY
Req. Hours
4544
State
DC
Created
Apr 04, 2021
Updated
Apr 04, 2021

Time-Based Skills

4 skill sets | 17 total skills | 4544 total hours
Foundations - 144 req. hrs
Demonstrate a working understanding of the organization’s structure, personnel rules, responsibilities and general understanding of work ethics, interpersonal communications and related policies. Understands and practices safety procedures and rules.
48 hrs
Demonstrate a working understanding of the goals, mission and vision.
48 hrs
Demonstrate a working understanding of the organization’s office tools such as copiers, printers, mobile devices etc.
48 hrs
Computer Basics - 2304 req. hrs
Demonstrate a working knowledge of the components of a computer and perform basic troubleshooting on communication issues within a computer.
360 hrs
Example On-the-Job Duties: Identify the components of standard desktop personal computers. Install and configure computer components. Maintain and troubleshoot peripheral components. Install and configure operating systems, Printers and Mobile hardware.
360 hrs
Demonstrate a working knowledge of the hardware components of a computer and perform basic troubleshooting on hardware related issues
360 hrs
Example On-the-Job Duties: Install and configure system components. Troubleshoot system components.
360 hrs
Demonstrate a working knowledge of basic networking, to allow the flow of information between multiple computers, VLAN, Wireless, Firewalls and ACL.
360 hrs
Example On-the-Job Duties: Manage, maintain, troubleshoot, install, operate and configure basic network infrastructure.
360 hrs
Security Basics - 3264 req. hrs
Demonstrate knowledge of “best practices” in general network security and commands,
240 hrs
Example On-the-Job Duties: Implement secure network communications. Designate how to manage public key infrastructure and certificates.
240 hrs
Create a security awareness program in the organization which is used to communicate “best practices” for end users
240 hrs
Example On-the-Job Duties: Establish security best practices for creating and running web-based applications.
240 hrs
Client Operating System Basics - 4544 req. hrs
Install and configure client operating systems for the organization.
320 hrs
Example On-the-Job Duties: Configure User Account Controls. Configure Local Security Policies. VPN and e-mail client tools. Configure Windows Firewall. Configure Windows Defender. Set indexing locations and modify advanced options. Create a library and set security permissions. Create and deploy a search connector.
320 hrs
Maintain and troubleshoot a client operating system for the organization.
320 hrs
Example On-the-Job Duties: Prepare to deploy Windows 7 business desktops. Assess and resolve application compatibility issues with Windows / OS. Determine the most appropriate method to deploy Windows / OS based upon specific business requirements. Design a standard Windows / OS image by assessing and evaluating the business requirements. Active directory.
320 hrs

Technical Instruction

Computer Fundamentals
Overview of computer fundaments, parts of computer system, common commands, terminology, and components
# | 6 hrs
ITIL Overview
Professional, change management, escalation, customer service, risk, diagnosis, documentation
# | 12 hrs
System Components
Cases, Power supplies, Motherboards, processors, memory, BIOS, Expansion cards, audio and Video
# | 18 hrs
Peripheral Devices
USB, Displays, Video, Device Driver Management and Troubleshooting
# | 6 hrs
Storage
Devices, SATA, Optical Media, RAID, Storage Management, storage spaces, disk optimization, and troubleshooting
# | 12 hrs
Networking
Overview, Hardware, Media, Ethernet, IP Configuration, Internet Connectivity, Network Utilities, and troubleshooting
# | 12 hrs
Wireless Networking
Wireless, infrared, Bluetooth, NFC, SOHO configuration, Internet of Things, troubleshooting
# | 6 hrs
Printing
Types of Printers, Configuration, Network printing, print management, maintenance, and troubleshooting
# | 6 hrs
Mobile Devices
Laptops, dual displays, touchpads, GPS, notebooks, Wi-Fi, synchronization, biometrics
# | 6 hrs
Operating System Implementation/Management
Component Selection, Windows pre-installation, Windows Installation, Post Installation
# | 12 hrs
File Management
Windows file locations, NTFS permissions, shared folders
# | 6 hrs
System Management
Windows system tools, preferences and settings, performance monitoring, active directory, Users and groups, remote services, Windows application management, Linux application management, Updates, System backup, system recovery, virtual memory, boot errors
# | 12 hrs
Security Overview
Best Practices, incident response, social engineering, malware protection, file encryption Understanding attacks, defense planning, access control, cryptography basics, network monitoring incident response
# | 12 hrs
Policy and Procedures
Security policies, risk management, business continuity, manageable network plan, App development and deployment, employee management, third party integration
# | 6 hrs
Cables and Connectors
Twisted pair, coaxial, fiber optic, wiring, troubleshooting network media
# | 6 hrs
Ethernet
Ethernet, Ethernet specification, connecting network devices
# | 3 hrs
IP Configuration
IPIPA and alternate addressing, DHCP configuration, DHCP relay, DHCP name resolution, Multicast, troubleshooting IP configuration issues, IP communications, and name resolution
# | 12 hrs
Switch Management
Switch access, switch IP configuration, virtual LANs, trunking, spanning tree protocol, switch troubleshooting
# | 6 hrs
Routing
Routing protocols, network address translation
# | 6 hrs
Wireless Network Troubleshooting
Wireless concepts, standards, configuration, wireless network design, network implementation, wireless security, wireless troubleshooting
# | 12 hrs
Network Management
Update management, data protection, remote management, mobile device management, data center management monitoring, log file management, network management with SNMP
# | 6 hrs
Application Support
Office 365, Office Suite, Cortana, OneDrive, Skype for Business, Outlook, MS Edge, email writing (etiquette)
# | 18 hrs
Packaging
Sizing, security, packing materials, insurance, safety, delivery options
# | 6 hrs
Soft Skills
Customer service, critical thinking, active listening, questioning, articulation, assertiveness, etiquette (written and oral), service excellence, customer orientation
# | 12 hrs
Ticketing Systems
Types of ticketing systems, features, functions, customization, ServiceNow
# | 18 hrs
Deploy Windows
Deploy Windows Perform Post Installation configuration
# | 16 hrs
Manage devices and data
Manage local users, local groups, and devices, configure data access and protection, configure devices by using local policies, Manage Windows security
# | 16 hrs
Maintain Windows
Configure system and data recovery, manage updates, Monitor and manage Windows
# | 24 hrs
Deploy and update operating systems
Plan and implement Windows 10 by using dynamic deployment, Plan and implement Windows 10 by using Windows Autopilot, Upgrade devices to Windows 10, Manage updates, Manage device authentication
# | 24 hrs
Configuration Management (SCCM)
Image Management, User and Computer Management, Application and Patch management, Inventory and Reporting, Features like Software metering etc. Distribution Point Management
# | 16 hrs
MAC OS
Introduction to JamF, Management of Mac OS
# | 8 hrs
Manage policies and profiles
Plan and implement co-management, implement conditional access and compliance policies for devices, Configure device profiles, Manage user profiles
# | 16 hrs
Manage and protect devices
Manage Windows Defender, Manage Intune device enrollment and inventory, Monitor devices
# | 8 hrs