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Fast Food and Counter Workers

Published
Competency-Based Apprenticeship
Sponsoring Company:
O*NET Detailed Work Activities
O*Net Code
35-3023.00
Rapids Code
Req. Hours
0
State
DC
Created
Aug 27, 2021
Updated
Aug 27, 2021

Competency-Based Skills

24 skill sets | 36 total skills
Clean food preparation areas, facilities, or equipment
Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Clean and organize eating, service, and kitchen areas.
Clean tableware
Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
Wash dishes, glassware, and silverware after meals.
Process customer bills or payments
Accept payment from customers, and make change as necessary.
Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
Communicate with customers to resolve complaints or ensure satisfaction
Communicate with customers regarding orders, comments, and complaints.
Take customer orders
Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
Balance receipts
Balance receipts and payments in cash registers.
Operate cash registers
Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
Serve food or beverages
Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
Deliver orders to kitchens, and pick up and serve food when it is ready.
Clean food service areas
Clean and organize eating, service, and kitchen areas.
Cook foods
Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
Order materials, supplies, or equipment
Monitor and order supplies or food items and restock as necessary to maintain inventory.
Prepare hot or cold beverages
Brew coffee and tea, and fill containers with requested beverages.
Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
Collect dirty dishes or other tableware
Collect and return dirty dishes to the kitchen for washing.
Set up dining areas for meals and clear them following meals.
Arrange tables or dining areas
Set up dining areas for meals and clear them following meals.
Arrange tables and decorations according to instructions.
Add garnishes to food
Add relishes and garnishes to food orders, according to instructions.
Move equipment, supplies or food to required locations
Distribute food to servers.
Package food or supplies
Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
Notify kitchen personnel of shortages or special orders.
Communicate dining or order details to kitchen personnel
Deliver orders to kitchens, and pick up and serve food when it is ready.
Arrange food for serving
Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.
Stock serving stations or dining areas with food or supplies
Replenish foods at serving stations.
Deliver items
Plan, prepare, and deliver meals to individuals with special dietary needs.
Manage preparation of special meals or diets
Plan, prepare, and deliver meals to individuals with special dietary needs.
Prepare foods or meals
Plan, prepare, and deliver meals to individuals with special dietary needs.
Train food preparation or food service personnel
Perform personnel activities such as supervising and training employees.

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