Field Service Engineer (Medical)

Competency-Based Apprenticeship
Sponsoring Company:
Hologic, Inc.
Industries
O*Net Code
49-2094.00
Rapids Code
0916CB
Req. Hours
0
State
DC
Created
Apr 29, 2021
Updated
Apr 29, 2021

Competency-Based Skills

8 skill sets | 20 total skills
Communication
Use professional and effective internal and external communication skills.
Ability to diagnose issues as described over the phone by Field Service Engineers/customers
Use of Resources
Ability to read and understand Technical and Resource Manuals
Mechanical
Safe use of hand tools
Ability to make and complete mechanical adjustments
Electrical/Electronics
Setup and use a Digital Multimeter (DMM)
Setup and use an Oscilloscope
Setup and use High Voltage (HV) test equipment
Setup and use a dosimeter
Setup and use a milliamp (mA) meter
Circuit Theory
Troubleshooting
Networking/Connectivity: Knowledge/Skills
Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines
Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems
Use strong interpersonal and customer satisfaction skills.
Function in a similar/comparable customer based laboratory environment
Use Effective Time Management Skills.
Networking/Connectivity: Computer/Software/Instrumentation
Proficient use of Microsoft products (Word, Excel, Outlook)
Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)
Proficient use of diagnostic instrumentation and equipment such as Digital Volt Meters (DVMs), Oscilloscopes, and Micrometers

Technical Instruction

Orientation
Hologic Organization and Culture
# | 24 hrs
HR Benefits
# | 24 hrs
Technical Support Overview
# | 24 hrs
Field Service Overview
# | 24 hrs
Travel Policy
# | 24 hrs
IT Setup
# | 24 hrs
OLM Training (Online Learning Management)
# | 24 hrs
Radiation Safety
# | 24 hrs
Expense Reports
# | 24 hrs
eTime
# | 24 hrs
Responsibilities of Apprentice
# | 24 hrs
Hologic Apprentice Feedback Report
# | 24 hrs
DICOM Networks for Service Engineers
Hologic networking and connectivity products overview
# | 54 hrs
DICOM and network communications theory
# | 54 hrs
The DICOM Standard and DICOM Conformance Statements
# | 54 hrs
Hologic and Windows software components
# | 54 hrs
Windows power user techniques
# | 54 hrs
Installation and setup of Hologic network components
# | 54 hrs
Practical DICOM and network troubleshooting
# | 54 hrs
Common problems description and resolution
# | 54 hrs
Centralized archives
# | 54 hrs
Workable configurations
# | 54 hrs
Workflow considerations
# | 54 hrs
Image Analytics and Image Distribution Service Training
System description
# | 28 hrs
Configuration
# | 28 hrs
Features
# | 28 hrs
Processing
# | 28 hrs
Workflow of all Image Analytics (ImageChecker CAD, Quantra, DigitalNow HD, BACS), Scanning Platforms (DMax, LS/LX, DM), and SecurXchange (Archive, Router) products
# | 28 hrs
SV-DX and SecurXchange Router/Archive and MultiView MM
Online Dell Hardware Server Training
# | 36 hrs
Diagnostics and trouble shooting
# | 36 hrs
Basic connectivity as it applies to the SV-DX product line.
# | 36 hrs
SV-DX application training.
# | 36 hrs
Field concerns and gotchas.
# | 36 hrs
Break fix.
# | 36 hrs
MultiView MM components and configuration
# | 36 hrs
Confirmation that all MultiView MM functions work in order to ensure the Apps Specialists can provide training.
# | 36 hrs
QAWeb reinstallation and calibration settings.
# | 36 hrs
SecurView RAID 5 configurations and disk rebuilds
# | 36 hrs
Selenia Service Training
Describe the MQSA/ FDA/ HIPPA/ Seismic Requirements
# | 60 hrs
Operate and configure the Selenia Dimensions system
# | 60 hrs
Perform necessary quality control functions of the system
# | 60 hrs
Gain internal access to the system and identify all system components
# | 60 hrs
Gain internal access to and identify all components of the Dimensions digital detector
# | 60 hrs
Perform appropriate system backups
# | 60 hrs
Perform system upgrades accurate to the timing of the class
# | 60 hrs
Perform necessary system calibrations for all aspects of operation
# | 60 hrs
Perform AEC calibration
# | 60 hrs
Understand image quality as it pertains to the Dimensions system
# | 60 hrs
Configure basic DICOM connectivity of the Dimensions system
# | 60 hrs
Install and calibrate the Affirms Breast Biopsy Guidance System
# | 60 hrs
Access log files and troubleshoot issues
# | 60 hrs
Perform pixel mapping for 2D and Tomo images
# | 60 hrs
MultiCare Platinum
Describe MultiCare Platinum
# | 56 hrs
Stereo Loc II (Analog)
# | 56 hrs
Digital Stereo Loc II (differences only as digital is taught separately in Bedford)
# | 56 hrs
Film Digitizer.
# | 56 hrs
Clinical Application
# | 56 hrs
Operation
# | 56 hrs
Preventive Maintenance Inspections (PMIs)
# | 56 hrs
Troubleshooting and Servicing
# | 56 hrs
Dimensions Service Training
Describe the MQSA/ FDA/ HIPPA/ Seismic Requirements
# | 60 hrs
Operate and configure the Selenia Dimensions system
# | 60 hrs
Perform necessary quality control functions of the system
# | 60 hrs
Gain internal access to the system and identify all system components
# | 60 hrs
Perform appropriate system backups
# | 60 hrs
Perform necessary system calibrations
# | 60 hrs
Perform AEC calibration
# | 60 hrs
Configure basic DICOM connectivity of the Dimensions system
# | 60 hrs
Configure and operate the AWM workflow manager
# | 60 hrs
Perform appropriate system backups
# | 60 hrs
Install and calibrate the Affirm Breast Biopsy Guidance System
# | 60 hrs
Operate and configure SecurView DX workstation
# | 60 hrs
Access log files and troubleshoot issues
# | 60 hrs
Advanced Selenia for Service Training
Have an in depth knowledge of how the Selenia operates.
# | 36 hrs
Locate and understand various log files to improve/increase troubleshooting skills as it pertains to the Selenia.
# | 36 hrs
Install Solaris 10 and apply fresh install of Selenia application on Ultra 45s.
# | 36 hrs
Retrieve P.O.S.T. of both array and brick for diagnostic comparisons.
# | 36 hrs
Configure MWL.
# | 36 hrs
Configure MIMS Plus or PACS.
# | 36 hrs
Set DICOM flags and use basic DICOM understanding to read logs and troubleshoot errors.
# | 36 hrs
Have a better understanding of Getlogs and gain knowledge to retrieve missing or corrupt files.
# | 36 hrs
Apply trouble-shooting methodology learned in class to reduce downtime.
# | 36 hrs
Fluoroscan Systems Service Training
Fluoroscan system overview and maintenance philosophy
# | 40 hrs
Function and location of system components
# | 40 hrs
System controller components
# | 40 hrs
C-arm components
# | 40 hrs
System enclosure components
# | 40 hrs
System operation
# | 40 hrs
Operator controls and indicators
# | 40 hrs
System theory of operation
# | 40 hrs
System block diagram
# | 40 hrs
System wiring diagram
# | 40 hrs
Description of test points, board layout, basic function
# | 40 hrs
Remove and replace system components
# | 40 hrs
System controller
# | 40 hrs
X-Ray controller PCB
# | 40 hrs
Image processor PCB
# | 40 hrs
Power supplies
# | 40 hrs
X-ray source/high voltage power supply assembly
# | 40 hrs
Control panel controller (or KV/filament driver assembly)
# | 40 hrs
Collimator assembly
# | 40 hrs
RIU or flat panel detector
# | 40 hrs
System adjustments and calibration
# | 40 hrs
System troubleshooting and test procedures
# | 40 hrs
Preventative maintenance procedure
# | 40 hrs
Spare parts lists
# | 40 hrs
How to contact technical support
# | 40 hrs