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Field Service Engineer (Medical)

Published
Competency-Based Apprenticeship
Sponsoring Company:
Hologic, Inc.
Industries
O*Net Code
49-2094.00
Rapids Code
0916CB
Req. Hours
0
State
DC
Created
Jul 29, 2021
Updated
Jul 29, 2021

Competency-Based Skills

8 skill sets | 20 total skills
Communication
Use professional and effective internal and external communication skills.
Ability to diagnose issues as described over the phone by Field Service Engineers/customers
Use of Resources
Ability to read and understand Technical and Resource Manuals
Mechanical
Safe use of hand tools
Ability to make and complete mechanical adjustments
Electrical/Electronics
Setup and use a Digital Multimeter (DMM)
Setup and use an Oscilloscope
Setup and use High Voltage (HV) test equipment
Setup and use a dosimeter
Setup and use a milliamp (mA) meter
Circuit Theory
Troubleshooting
Networking/Connectivity: Knowledge/Skills
Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines
Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems
Use strong interpersonal and customer satisfaction skills.
Function in a similar/comparable customer based laboratory environment
Use Effective Time Management Skills.
Networking/Connectivity: Computer/Software/Instrumentation
Proficient use of Microsoft products (Word, Excel, Outlook)
Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)
Proficient use of diagnostic instrumentation and equipment such as Digital Volt Meters (DVMs), Oscilloscopes, and Micrometers

Technical Instruction

Orientation - 24 req. hrs
Hologic Organization and Culture
HR Benefits
Technical Support Overview
Field Service Overview
Travel Policy
IT Setup
OLM Training (Online Learning Management)
Radiation Safety
Expense Reports
eTime
Responsibilities of Apprentice
Hologic Apprentice Feedback Report
DICOM Networks for Service Engineers - 54 req. hrs
Hologic networking and connectivity products overview
DICOM and network communications theory
The DICOM Standard and DICOM Conformance Statements
Hologic and Windows software components
Windows power user techniques
Installation and setup of Hologic network components
Practical DICOM and network troubleshooting
Common problems description and resolution
Centralized archives
Workable configurations
Workflow considerations
Image Analytics and Image Distribution Service Training - 28 req. hrs
System description
Configuration
Features
Processing
Workflow of all Image Analytics (ImageChecker CAD, Quantra, DigitalNow HD, BACS), Scanning Platforms (DMax, LS/LX, DM), and SecurXchange (Archive, Router) products
SV-DX and SecurXchange Router/Archive and MultiView MM - 36 req. hrs
Online Dell Hardware Server Training
Diagnostics and trouble shooting
Basic connectivity as it applies to the SV-DX product line.
SV-DX application training.
Field concerns and gotchas.
Break fix.
MultiView MM components and configuration
Confirmation that all MultiView MM functions work in order to ensure the Apps Specialists can provide training.
QAWeb reinstallation and calibration settings.
SecurView RAID 5 configurations and disk rebuilds
Selenia Service Training - 60 req. hrs
Describe the MQSA/ FDA/ HIPPA/ Seismic Requirements
Operate and configure the Selenia Dimensions system
Perform necessary quality control functions of the system
Gain internal access to the system and identify all system components
Gain internal access to and identify all components of the Dimensions digital detector
Perform appropriate system backups
Perform system upgrades accurate to the timing of the class
Perform necessary system calibrations for all aspects of operation
Perform AEC calibration
Understand image quality as it pertains to the Dimensions system
Configure basic DICOM connectivity of the Dimensions system
Install and calibrate the Affirms Breast Biopsy Guidance System
Access log files and troubleshoot issues
Perform pixel mapping for 2D and Tomo images
MultiCare Platinum - 56 req. hrs
Describe MultiCare Platinum
Stereo Loc II (Analog)
Digital Stereo Loc II (differences only as digital is taught separately in Bedford)
Film Digitizer.
Clinical Application
Operation
Preventive Maintenance Inspections (PMIs)
Troubleshooting and Servicing
Dimensions Service Training - 60 req. hrs
Describe the MQSA/ FDA/ HIPPA/ Seismic Requirements
Operate and configure the Selenia Dimensions system
Perform necessary quality control functions of the system
Gain internal access to the system and identify all system components
Perform appropriate system backups
Perform necessary system calibrations
Perform AEC calibration
Configure basic DICOM connectivity of the Dimensions system
Configure and operate the AWM workflow manager
Perform appropriate system backups
Install and calibrate the Affirm Breast Biopsy Guidance System
Operate and configure SecurView DX workstation
Access log files and troubleshoot issues
Advanced Selenia for Service Training - 36 req. hrs
Have an in depth knowledge of how the Selenia operates.
Locate and understand various log files to improve/increase troubleshooting skills as it pertains to the Selenia.
Install Solaris 10 and apply fresh install of Selenia application on Ultra 45s.
Retrieve P.O.S.T. of both array and brick for diagnostic comparisons.
Configure MWL.
Configure MIMS Plus or PACS.
Set DICOM flags and use basic DICOM understanding to read logs and troubleshoot errors.
Have a better understanding of Getlogs and gain knowledge to retrieve missing or corrupt files.
Apply trouble-shooting methodology learned in class to reduce downtime.
Fluoroscan Systems Service Training - 40 req. hrs
Fluoroscan system overview and maintenance philosophy
Function and location of system components
System controller components
C-arm components
System enclosure components
System operation
Operator controls and indicators
System theory of operation
System block diagram
System wiring diagram
Description of test points, board layout, basic function
Remove and replace system components
System controller
X-Ray controller PCB
Image processor PCB
Power supplies
X-ray source/high voltage power supply assembly
Control panel controller (or KV/filament driver assembly)
Collimator assembly
RIU or flat panel detector
System adjustments and calibration
System troubleshooting and test procedures
Preventative maintenance procedure
Spare parts lists
How to contact technical support

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