General Insurance Associate

Hybrid Apprenticeship
Sponsoring Company:
InVest
O*Net Code
43-9041.00
Rapids Code
2040HY
Req. Hours
20245
State
DC
Created
Apr 04, 2021
Updated
Apr 04, 2021

Time-Based Skills

9 skill sets | 54 total skills | 20245 total hours
Business Operations - 8100 req. hrs
Understand the structure of the organization
900 hrs
Understand basic Property and Casualty Insurance terms
900 hrs
Navigate and utilize various systems, websites and applications
900 hrs
Collaborate with team members and attend staff meetings
900 hrs
Attend face-to-face meetings with clients
900 hrs
Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary
900 hrs
Reviewing new business policies for accuracy
900 hrs
Learn the Agency Management System
900 hrs
Understand the process in reporting claims and how to resolve conflicts
900 hrs
Services and Support - 15350 req. hrs
Navigate and utilize various carrier systems and applications
725 hrs
Meet with carriers on company changes such as underwriting criteria and product revisions
725 hrs
Build and maintain relationships with clients and carriers: Follow up with carrier on new submissions and Follow up with carrier to ensure that all changes, cancellations, etc. have been processed
725 hrs
Work with new and existing clients in an effort to understand their needs, research policy options, present proposals to the client and finalize all documents and coverage
725 hrs
Service existing client needs such as providing quotes, endorsing changes and processing paperwork
725 hrs
Answer customers questions/correspondence and learn how to recognize their needs and resolve any issues
725 hrs
Maintain records of customer interactions and transactions, recording details, of inquiries, comments and actions taken in agency management system
725 hrs
Reviewing renewals for changes in client exposures
725 hrs
Ability to process certificates of insurance appropriately
725 hrs
Set appointments and/or calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacements costs, round out accounts, and bind renewals
725 hrs
Required Training & Compliance - 15550 req. hrs
Take the required 40-hour pre-licensing course
40 hrs
Take your property and casualty license exam
40 hrs
Obtain your Property & Casualty license
40 hrs
Carrier Basics: Learn each carriers’ preferred clientele and Learn online carrier portals
40 hrs
Agents and Brokers Education Network (ABEN)/New Level Partner courses
40 hrs
Regulatory Affairs (Department of Insurance (DOI) - 15565 req. hrs
Understand the Department of Insurance state filings process
5 hrs
Create your account with the appropriate state Department of Insurance
5 hrs
Maintain accurate records with the Department of Insurance
5 hrs
Risk Management - 15625 req. hrs
Understand Risk Management function within the organization.
20 hrs
Understand importance and necessity of Business Continuity and Crisis Response planning to the organization
20 hrs
Understand how to utilize appropriate checklists when writing business
20 hrs
Financial - 15805 req. hrs
Understand the billing process with each carrier
30 hrs
Learn the process for payments
30 hrs
Understand the compensation structure and how it applies to the agency
30 hrs
Complete calculations for short rate and prorate cancellations
30 hrs
Understand how various products contribute to profitability and losses
30 hrs
Understand the role of premium finance for your client
30 hrs
Continuing Education - 15895 req. hrs
Maintain the required hours for continuing education based on state requirements
30 hrs
Keep up-to-date with industry changes and new product information
30 hrs
Keep informed regarding industry information, new product information, legislation, regulation, coverages and technology to continuously improve knowledge and performance
30 hrs
Marketing - 15955 req. hrs
Understand the different types of marketing channels
15 hrs
Learn how to prospect for new clients
15 hrs
Learn to up-sell coverages
15 hrs
Participate in agency marketing activities, meet with carriers, attend Continuing Education (CE) and training sessions and other agency functions
15 hrs
Administrative Operations - 20245 req. hrs
Manage incoming and outgoing physical and electronic mail and fax correspondence
390 hrs
Receive and process checks
390 hrs
Answer telephone inquiries and direct calls appropriately
390 hrs
Order office supplies
390 hrs
Greeting visitors
390 hrs
Building maintenance
390 hrs
Agency Management System including inputting new client information
390 hrs
Describe the role that technology plays in enabling the business to operate
390 hrs
Understand the reasons for privacy and data/information protection.
390 hrs
Understand all job duties within the agency
390 hrs
Ability to prioritize and complete tasks in order to deliver desired outcomes within allotted time frames
390 hrs

Technical Instruction

InVest Pre-licensing Classes (choose 2 between Life, Property, Casualty, and Health)
Life
# | 140 hrs
Property
# | 140 hrs
Casualty
# | 140 hrs
Health
# | 140 hrs
Principles of Insurance (Independent Study)
# | 140 hrs
Principles of Business
# | 140 hrs
Agents and Brokers Education Network Online Webcasts
Errors & Omissions Risk Management
# | 24 hrs
Data Privacy Insurance
# | 24 hrs
Customer Service Representative (CSR) Training
# | 24 hrs
Professional Ethics
# | 24 hrs