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Help Desk Technician
Published
Hybrid Apprenticeship
Industries
O*Net Code
15-1232.00
Rapids Code
1131HY
Req. Hours
1000
State
DC
Created
Jul 16, 2021
Updated
Jul 16, 2021
Time-Based Skills
3 skill sets | 10 total skills
Foundations - 90 req. hrs
Demonstrate a working understanding of the organization’s structure, personnel rules, responsibilities and general understanding of work ethics, interpersonal communications and related policies. Understands and practices safety procedures and rules.
Demonstrate a working understanding of the goals, mission and vision
Demonstrate a working understanding of the organization’s office tools such as copiers, fax machines etc.
Computer Foundations - 390 req. hrs
Demonstrate a working knowledge of the components of a computer and perform basic troubleshooting on communication issues within a computer.
Demonstrate a working knowledge of the hardware components of a computer and perform basic troubleshooting on hardware related issues
Demonstrate a working knowledge of basic networking, to allow the flow of information between multiple computers
Security and Cloud Computing Foundations - 520 req. hrs
Demonstrate knowledge of “best practices” in general network security.
Create a security awareness program in the organization which is used to communicate “best practices” for end users.
Demonstrate knowledge in cloud technologies.
Design a secure and compliant cloud infrastructure and implement a secure cloud environment.
Technical Instruction
General Practices - Foundations - 2 req. hrs
New apprenticeship orientation session
General Practices - Computer and Network Foundations - 82 req. hrs
Computer Fundamentals
Networking Fundamentals
Certification Exam Testing (A+ 1)
Certification Exam Testing (A+ 2)
Certification Exam Testing (Net+)
General Practices - Cloud and Security Foundations - 78 req. hrs
Cloud Fundamentals
Security Fundamentals
Certification Exam Testing (Cloud+)
Certification Exam Testing (Sec+)
