Help Desk Technician

Hybrid Apprenticeship
Sponsoring Company:
New Horizons Computer Learning Centers, Inc.,
Industries
O*Net Code
15-1232.00
Rapids Code
1131HY
Req. Hours
3520
State
DC
Created
Apr 04, 2021
Updated
Apr 04, 2021

Time-Based Skills

3 skill sets | 10 total skills | 3520 total hours
Foundations - 270 req. hrs
Demonstrate a working understanding of the organization’s structure, personnel rules, responsibilities and general understanding of work ethics, interpersonal communications and related policies. Understands and practices safety procedures and rules.
90 hrs
Demonstrate a working understanding of the goals, mission and vision
90 hrs
Demonstrate a working understanding of the organization’s office tools such as copiers, fax machines etc.
90 hrs
Computer Foundations - 1440 req. hrs
Demonstrate a working knowledge of the components of a computer and perform basic troubleshooting on communication issues within a computer.
390 hrs
Demonstrate a working knowledge of the hardware components of a computer and perform basic troubleshooting on hardware related issues
390 hrs
Demonstrate a working knowledge of basic networking, to allow the flow of information between multiple computers
390 hrs
Security and Cloud Computing Foundations - 3520 req. hrs
Demonstrate knowledge of “best practices” in general network security.
520 hrs
Create a security awareness program in the organization which is used to communicate “best practices” for end users.
520 hrs
Demonstrate knowledge in cloud technologies.
520 hrs
Design a secure and compliant cloud infrastructure and implement a secure cloud environment.
520 hrs

Technical Instruction

General Practices - Foundations
New apprenticeship orientation session
# | 2 hrs
General Practices - Computer and Network Foundations
Computer Fundamentals
# | 82 hrs
Networking Fundamentals
# | 82 hrs
Certification Exam Testing (A+ 1)
# | 82 hrs
Certification Exam Testing (A+ 2)
# | 82 hrs
Certification Exam Testing (Net+)
# | 82 hrs
General Practices - Cloud and Security Foundations
Cloud Fundamentals
# | 78 hrs
Security Fundamentals
# | 78 hrs
Certification Exam Testing (Cloud+)
# | 78 hrs
Certification Exam Testing (Sec+)
# | 78 hrs