IT Support Professional

Hybrid Apprenticeship
Sponsoring Company:
Apprenti
Industries
O*Net Code
15-1232.00
Rapids Code
Req. Hours
11400
State
WA
Created
Apr 04, 2021
Updated
Apr 04, 2021

Time-Based Skills

5 skill sets | 31 total skills | 11400 total hours
Desktop/Server Maintenance - 2100 req. hrs
Update and monitor system components
300 hrs
Storage solution management
300 hrs
Manage file and print services
300 hrs
Security encryption and audit configuration
300 hrs
Monitor and configure network services
300 hrs
Troubleshoot server issues and package compatibility
300 hrs
Manage firmware, OS image, and BIOS/NetBoot configuration and deployment tools
300 hrs
Hardware Management - 3900 req. hrs
Build and install rackmount server, desktop PC hardware from components
300 hrs
Install, replace, or upgrade CPU, RAM, and storage drive devices
300 hrs
Troubleshoot power supply and cooling system issues
300 hrs
Configure and troubleshoot audio/video equipment
300 hrs
Troubleshoot, configure, or install peripheral devices and network appliances
300 hrs
Apply, track, and update asset control labels and documentation
300 hrs
Network Maintenance - 6900 req. hrs
Route, terminate, and connect network and device data cabling
500 hrs
Wired network device installation and configuration
500 hrs
Wireless network device installation and configuration
500 hrs
Install, configure, and troubleshoot TCP/IP and UDP network connections
500 hrs
Network service management
500 hrs
Monitor network performance and security
500 hrs
Software Administration - 10400 req. hrs
Configure and prepare new hardware for designated server role, including OS deployment/install, setting hostnames and network addresses, and enabling services
500 hrs
Install or deploy operating system via disk image or network deployment tools
500 hrs
Access remote server hardware via local hardware (e.g., KVM switches or control panels) or remote administration through ILO/iDRAC, RDP, SSH/VNC connections or terminal services
500 hrs
Storage device selection, installation, and set up (file system, partitioning, and building RAID arrays as needed) on local (SAS, SATA, SCSI) and network-attached drives
500 hrs
Security configuration and testing, including multifactor authentication, access controls, OS/application hardening techniques, firewall and port security, and endpoint security tools
500 hrs
Implement and follow disaster recovery procedures, including backups, redundancy, and risk management policies
500 hrs
Asset management (software licensing, hardware/software lifecycle evaluation, inventory control)
500 hrs
Ticket Management and Documentation - 11400 req. hrs
Work within existing task assignment and record-keeping systems
200 hrs
Open, respond, manage, and close tickets
200 hrs
Document resolution information
200 hrs
Update documentation on configuration and status of servers
200 hrs
Research past resolutions and clean up notes/records on architecture and data flow diagrams or related documents
200 hrs