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Manager, Retail Store

Competency-Based Apprenticeship
Sponsoring Company:
CVS Health
O*Net Code
Rapids Code
Req. Hours
Jul 16, 2021
Jul 16, 2021

Competency-Based Skills

6 skill sets | 39 total skills
Work effectively with store management and store crews
Supervise the store’s crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture. (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Maintain customer/patient confidentiality
Price merchandise
Stock shelves
Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
Execute the display and maintenance of off-shelf merchandise
Reset department following POGs
Loss Prevention
Control use of register keys, securing door keys, and safe combinations
Execute locking of safe and security doors and setting of alarms when closing the store
Complete random cash verifications; electronic journal tape checks; monitor cashier analysis report
Conduct colleague bag checks
Identify and react to shoplifters and apprehend to secure company assets
Maintain and react to EAS program
Monitor and react to signs of internal theft
Protect store assets
Operate a cash register - including: cash, check and charge transactions; bagging merchandise
Identify and react to in-store repairs
Execute and document: cash/check pulls; deposits; returned check payments; check acceptance; refunds; voids; discounts; cashier verifications; rainchecks; signing crew members on/off
Deliver deposits to and secure change from the bank and balance imprest fund Access, input and retrieve information from the computer
Open/close store
Execute the daily cash report (DCR) and weekly summary
Process photofinishing activities
Answer telephone
Order regular merchandise, maintaining accurate inventory levels (using order guides when appropriate) through the use of the Telxon machine
Load and unload deliveries: Lift 35 pound trays/cases to a height of 4 feet and Move trays/cases from one location to another
Check in merchandise: verify billing, document errors
Execute and document RFCs and interstore transfers
Schedule daily activities and execute a walk-through of the store
Prepare and distribute reports and records: petty cash, key rec’s, MU/MD, customer cash discrepancy, RFCs, accident reports, and various other surveys as requested
Ensure compliance with all company policies and procedures (such as cash management) and federal and state laws
Maintenance/organization of office and back room
Human Resources
Train and supervise crew members
Ensure on-the-job safety of all colleagues and treatment for colleague injuries sustained on the job
Maintain a work place free from discrimination and harassment

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