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Medical Secretary

Time-Based Apprenticeship
Sponsoring Company:
River Valley Workforce Institute
O*Net Code
Rapids Code
Req. Hours
Jul 16, 2021
Jul 16, 2021

Time-Based Skills

5 skill sets | 21 total skills
Performs essential customer service functions - 500 req. hrs
Greet patients utilizing Achieving Excellence skills such as AIDET and "managing up"
Provide directions and answer questions within scope of responsibility
Answer telephone and assist or direct as necessary
Perform the registration process - 600 req. hrs
Collect demographic and insurance information
Understand and follow all regulations
Discuss financial obligations and refer appropriately for financial counseling
Establish budget plans
Use computer tools and software
Data entry
Provide invoice detail to patient
Reconcile daily receipts
Perform clerical and office activities - 350 req. hrs
Perform file/record management
Remain compliant on all procedures and education
Participate in staff meetings
Intradepartmental communications
Verify insurance information
Operate office equipment and effectively utilize software and multiple systems
Laboratory registration - 250 req. hrs
Use computer systems to complete registrations or updates for lab-only patient visits
Schedule appointments
Interdepartmental communications to request appointments or orders
Adheres to D-H policies and procedures - 150 req. hrs
Attendance and dress code

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