Demonstrate a working understanding of the organization’s structure, personnel rules, responsibilities and general understanding of work ethics, interpersonal communications and related policies. Understand and practice safety procedures and rules in the workplace.
Demonstrate a working understanding of the organization’s goals, mission and vision.
Demonstrate a working understanding of the organization’s office tools such as phones, copiers, fax machines, PCs, etc.
Demonstrate the ability to communicate with customers, diagnose customer issues, and deliver solutions that solve issues.
List efforts that will be used to meet goals and demonstrate the ability to achieve goals. In addition, demonstrate the ability to create an action plan for personal time-management process and ways to evaluate and improve personal and professional efforts.
Create, edit, and format, basic documents, reports, presentations, and communications using Microsoft Office. Demonstrate the ability to troubleshoot basic Microsoft Office issues, and provide direction to others on how to work in Microsoft Office.
Demonstrate a working knowledge of the components of a computer and perform basic troubleshooting on communication issues within a computer.
Demonstrate a working knowledge of the hardware components of a computer and perform basic troubleshooting on hardware related issues
Demonstrate a working knowledge of basic networking, to allow the flow of information between multiple computers
Demonstrate knowledge of “best practices” in general network security.
Create a security awareness program in the organization which is used to communicate “best practices” for end users.
Demonstrate knowledge in cloud technologies.
Design a secure and compliant cloud infrastructure, and implement a secure cloud environment.