Office Manager/Administrative Services

Time-Based Apprenticeship
Sponsoring Company:
Computer Productivity, New Jersey
O*Net Code
11-3012.00
Rapids Code
1033
Req. Hours
36200
State
DC
Created
Apr 04, 2021
Updated
Apr 04, 2021

Time-Based Skills

13 skill sets | 119 total skills | 36200 total hours
Keyboarding/Computer Applications: Supervision - 4800 req. hrs
Prioritize work assignments
400 hrs
Choose appropriate software and format/type letters, memos, reports, tables, business forms, financial documents
400 hrs
Proofread and edit documents using automatic software features
400 hrs
Backup, retrieve/delete, files, save/name/print documents/envelopes and lists/forms
400 hrs
Merge mailing lists/forms
400 hrs
Design and /or type newsletter, announcement and brochure
400 hrs
Import graphics/data
400 hrs
Create and/or manage databases
400 hrs
Create and/or manage spreadsheets
400 hrs
Use macros
400 hrs
Type agendas, meeting minutes, legal documents
400 hrs
Use boilerplate materials
400 hrs
Records Management: Supervision - 9200 req. hrs
Prepare file folders and labels (color coding)
400 hrs
File four basic filing methods and retrieve information
400 hrs
Prepare cross-references for filing documents
400 hrs
Use a tickler follow up file
400 hrs
Maintain contents of files
400 hrs
Follow retention/transfer/purge/destroy procedures for files
400 hrs
Apply computer conventions for filing
400 hrs
Use/prepare PC directories
400 hrs
Establish subject filing master index
400 hrs
Select filing supplies and storage equipment
400 hrs
Use pending, reading and suspense files
400 hrs
Office Procedures: Management - 18400 req. hrs
Greet visitors professionally
400 hrs
Maintain visitor records
400 hrs
Make/take/transfer calls using correct telephone techniques
400 hrs
Take accurate messages
400 hrs
Handle people/customers professionally
400 hrs
Make/cancel appointments
400 hrs
Use a telephone directory
400 hrs
Contact appropriate associates
400 hrs
Coordinate schedule/meetings/projects/conferences
400 hrs
Take meeting minutes
400 hrs
Make meeting minutes
400 hrs
Make travel arrangements/itineraries
400 hrs
Read maps, recognize time zones
400 hrs
Make photocopies, assemble/collate/staple documents
400 hrs
Maintain photocopiers
400 hrs
Maintain office supply inventory and order office supplies using purchase orders
400 hrs
Use reference and instruction manuals
400 hrs
Use electronic dictionaries, thesauruses
400 hrs
Set priorities, manage time, arrange workstations
400 hrs
Display supervision skills
400 hrs
Complete expense reports and forms
400 hrs
Portray a good company image
400 hrs
Follow safety practices
400 hrs
Communication Skills - 21100 req. hrs
Speak and write clearly and concisely
300 hrs
Use appropriate grammar
300 hrs
Ask questions clearly
300 hrs
Use positive tone of voice
300 hrs
Follow directions (oral and written)
300 hrs
Give clear instructions
300 hrs
Demonstrate ability to present information orally
300 hrs
Exhibit good listening skills
300 hrs
Demonstrate ability to use shorthand/speedwriting/note taking
300 hrs
Computational Skills (if applicable) - 24400 req. hrs
Perform mathematical computations (interest, percentage, discounts and averages)
300 hrs
Use accounting software
300 hrs
Demonstrate 10 key calculation skills by touch
300 hrs
Post from journals to ledgers
300 hrs
Use steps to locate errors in accounting
300 hrs
Demonstrate ability to make monetary change
300 hrs
Prepare payrolls data
300 hrs
Handle accounts receivable/accounts payable /cash receipts
300 hrs
Prepare bank deposit, reconcile bank statements
300 hrs
Compute petty cash totals
300 hrs
Prepare invoices
300 hrs
Mail Processing Managerial Instruction to include - 25100 req. hrs
Use a postage machine
100 hrs
Process incoming/outgoing/interoffice mail
100 hrs
Maintain mail registers
100 hrs
Process faxes
100 hrs
Prepare E-mail messages
100 hrs
Send E-mail messages
100 hrs
Use a zip code directory
100 hrs
Interpersonal/Employability Skills: Managerial Training - 26300 req. hrs
Demonstrate punctuality/dependability/flexibility
100 hrs
Demonstrate positive attitude/ethics
100 hrs
Demonstrate teamwork skills
100 hrs
Demonstrate ability to work with all types of people in a diverse workplace
100 hrs
Demonstrate awareness of cultural diversity
100 hrs
Demonstrate critical thinking/problem solving skills
100 hrs
Demonstrate resume writing and interviewing skills
100 hrs
Follow line of authority
100 hrs
Supervise/train office workers
100 hrs
Delegate work
100 hrs
Handle multiple responsibilities
100 hrs
Demonstrate cost consciousness
100 hrs
Computation Skills: Supervision - 27500 req. hrs
Use calculator or adding machines efficiently
300 hrs
Demonstrate familiarity with basic computer terminology
300 hrs
Use/create spreadsheets and databases for compilation of a source data
300 hrs
Use accounting payroll software applications
300 hrs
Accounts Receivable: Supervision - 30200 req. hrs
Prepare billing invoices check for accuracy
300 hrs
Verify record, and post customer/client transactions
300 hrs
Maintain aging of accounts receivables ,i.e. 30, 60, 90, 180 days
300 hrs
Adjust/apply finance charges when necessary.
300 hrs
Send overdue notice
300 hrs
Generate outstanding accounts receivable listing
300 hrs
Run monthly billing cycles
300 hrs
Supplement computerized processed with paper trail i.e., maintain accounts receivable filing
300 hrs
Purge uncollectible and send to collection
300 hrs
Accounts Payable: Supervision - 31700 req. hrs
Verify record and post all payable into current system
300 hrs
Prepare, record and organize purchasing documents, i.e. purchase order invoices warranty information etc.
300 hrs
Maintain monthly accounts payable/disbursements listing
300 hrs
Prepare disbursement check and record payable information in appropriate check register
300 hrs
Prepare 1099 tax reports where applicable
300 hrs
Banking Procedures: Supervision - 33500 req. hrs
Complete check registers manually or electronically
300 hrs
Prepare deposit slips, prove to receipt reports
300 hrs
Maintain and update checking, saving and money
300 hrs
Market accounts
300 hrs
Reconcile various bank statements
300 hrs
Prepare outstanding check lists
300 hrs
Payroll preparation: Supervision - 35600 req. hrs
Demonstrate understanding of the processes and function of time cards, payroll registers, payroll earning forms
300 hrs
Verify and record information for w-4 forms into employee data
300 hrs
Calculate employee earnings based on hourly time records or based on annual salary
300 hrs
Enter data into current payroll system
300 hrs
Complete payroll data for in hours/outsourced payroll check generation
300 hrs
Calculate process payroll taxes through bank deposits and/or EFTPS
300 hrs
Prepare monthly, quarterly, and annual state and federal payroll reports, i.e. withholding employment disability etc.
300 hrs
Inventory Control: Supervision - 36200 req. hrs
Demonstrate ability to take physical and perpetual inventory
200 hrs
Compare inventories to locate shrinkage or shortage, prepare comparison report
200 hrs
Maintain inventory data base and reports
200 hrs

Technical Instruction

Office Procedures: Supervision
Office Management
# | 64 hrs
Secretarial Duties
# | 64 hrs
Time Management
# | 64 hrs
File Management
# | 64 hrs
Record Keeping
# | 64 hrs
Supply Inventory
# | 64 hrs
Supervisory Skills
Team Building Skills
# | 64 hrs
Conflict Resolution
# | 64 hrs
Training the Adult Learner
# | 64 hrs
Diversity Training
# | 64 hrs
Sensitivity Training
# | 64 hrs
Supervision Applications
Computer Application
# | 16 hrs
Creating, editing and proofreading word processing documents
# | 16 hrs
Returning data
# | 16 hrs
Creating spreadsheets, databases and documents
# | 16 hrs
Developing graphics and importing to text
# | 16 hrs
Supervision and Managerial Skills
Interpersonal/Employability Skills
# | 68 hrs
Communication Skills
# | 68 hrs
Organization Skills
# | 68 hrs
Personnel procedures
# | 68 hrs
Management responsibility
# | 68 hrs
Accounting and Financial Services: Supervision
Theory of Accounting Cycle
# | 68 hrs
Payroll
# | 68 hrs
Banking procedures
# | 68 hrs
Journal and Ledgers
# | 68 hrs