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Operations Management

Published
Competency-Based Apprenticeship
Sponsoring Company:
Wells Fargo
O*Net Code
11-1021.00
Rapids Code
2060CB
Req. Hours
0
State
DC
Created
Jun 02, 2021
Updated
Jun 02, 2021

Competency-Based Skills

4 skill sets | 39 total skills
Company Orientation
Define goal and gain commitment
Determine roles: Leader/Mentor/Team member
Establish timeline for team member and complete program orientation
Complete Compliance training
Leadership Experience
Coaching
Mentoring
Disciplinary procedures
Interviewing
Onboarding
Diversity and Inclusion
Termination
Facilitation of staff meetings
Performance evaluation
Compensation
Reporting
Risk Management
Emergency procedures
Recruiting partnership and job folders
Operations Administration
Learning functional support roles and experience: Meet with mentor
Learning functional support roles and experience: Establish timeline for experiential activities
Learning functional support roles and experience: Functional learning
Learning functional support roles and experience: Experience
Learning upstream and downstream process: Meet with mentor
Learning upstream and downstream process: Establish timeline for experiential activities
Learning upstream and downstream process: Functional learning
Learning upstream and downstream process: Experience
Learning HR functions: Meet with mentor
Learning HR functions: Set-up a meeting with your HR Business Partner
Learning HR functions: Set-up a meeting with Accommodations
Learning HR functions: Set-up a meeting with Employee Relations
Strategy training and execution: Meet with mentor
Strategy training and execution: Establish timeline for experiential activities
Strategy training and execution: Functional learning
Strategy training and execution: Experience
Customer Service
Customer Interaction Program
Communicating Across Cultures
Working with Difficult People
Customer Care Philosophy
Customer Service: Positive Outcomes

Technical Instruction

Diversity & Inclusion Modules 1-4 - 14 req. hrs
Module 1 – Difference Matters (90 mins)
Module 2 – Exploring Difference (60 mins)
Module 3 – Appreciating Difference (4 hrs.)
Module 4 - Managers Leading Inclusively – (7.5 hrs.)
Microsoft Office Training - 11 req. hrs
Getting started w/Word
Getting started w/Excel
PowerPoint Basics
Managing information w/OneNote

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