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Personal Service Managers, All Other

Competency-Based Apprenticeship
Sponsoring Company:
O*NET Detailed Work Activities
O*Net Code
Rapids Code
Req. Hours
Jul 16, 2021
Jul 16, 2021

Competency-Based Skills

18 skill sets | 21 total skills
Resolve customer complaints or problems
Respond to customer inquiries or complaints.
Schedule appointments
Schedule guest appointments.
Maintain client information or service records
Maintain client databases.
Arrange facility schedules
Coordinate facility schedules to maximize usage and efficiency.
Maintain financial or account records
Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
Monitor operational quality or safety
Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
Develop plans for programs or services
Plan or direct spa services and programs.
Develop or implement marketing strategies.
Develop staff service or retail goals and guide staff in goal achievement.
Evaluate employee performance
Assess employee performance and suggest ways to improve work.
Perform human resources activities
Recruit, interview, or hire employees.
Sell products or services
Sell products, services, or memberships.
Train service staff
Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
Train staff in the use or sale of products, programs, or activities.
Maintain supply or equipment inventories
Inventory products and order new supplies.
Manage budgets for personal services operations
Establish spa budgets and financial goals.
Order materials, supplies, or equipment
Inventory products and order new supplies.
Maintain professional knowledge or certifications
Participate in continuing education classes to maintain current knowledge of industry.
Assign duties or work schedules to employees
Schedule staff or supervise scheduling.
Verify patron or staff credentials
Verify staff credentials, such as educational and certification requirements.
Inspect equipment to ensure proper functioning
Check spa equipment to ensure proper functioning.

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