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Pharmacy Support Staff

Competency-Based Apprenticeship
Sponsoring Company:
River Valley Workforce Institute
O*Net Code
Rapids Code
Req. Hours
Jul 16, 2021
Jul 16, 2021

Competency-Based Skills

8 skill sets | 8 total skills
Participates in processing prescription orders, which may include entering information into the prescription management system and verifying and editing information as appropriate. May also be responsible for verifying insurance information and insurance eligibility and for consulting with a Pharmacist for clarification of ambiguous or incorrect prescriptions, if necessary or for greeting patients and/or for prescription pick up and retail sales.
Follows appropriate data entry processes and accurately enters information into appropriate systems. Data entry may include entering or verifying patient, prescription, and insurance information to ensure accuracy and reimbursement. Also provides support to other health care professionals within the scope of their practice to provide on-time, accurate treatment to patients in the inpatient and ambulatory settings.
Participates in the preparation, when applicable, and distribution of medication to the inpatient and ambulatory practice areas at D-H, following quality control, quality assurance, and legal procedures.
Works consistently to meet all benchmark expectations which include productivity, accuracy, and patient satisfaction and Health Information Protection Assurance Act (HIPAA) compliance.
Participates as directed in drug inventory maintenance, restocking, and periodic inventory processes.
Adheres to D-H policies and procedures, including attendance and dress code.
Maintains professional development through participation in internal and external education opportunities, including an understanding of the D-H organizational structure.
Maintains CPhT certification through successful completion of all continuing education requirements.

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