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Pharmacy Technician, Retail Store

Published
Competency-Based Apprenticeship
Sponsoring Company:
CVS Health
O*Net Code
29-2052.00
Rapids Code
0844CB
Req. Hours
0
State
DC
Created
Aug 30, 2021
Updated
Aug 30, 2021

Competency-Based Skills

9 skill sets | 41 total skills
New Hire or Pharmacy Technician Apprentice
Understand the culture at CVS - how we do things and what's important to us - as well as CVS's Service standards - what excellent service looks like and how to deliver it
Understand key responsibilities of CVS Caremark colleagues and provides appropriate guidance for colleagues looking for the right solutions to ethical questions or issues
Understand company policies, procedures and resources
Be compliant with laws regarding: Minor employee work restrictions, Americans with Disabilities Act, Sale of age restricted products and money orders/money grams, HIPAA (non-pharmacy employees), Third Party billing (OIG)
Understand the value and benefits of the ExtraCare Program, including how to properly convey the benefits of the program to the customer
Process basic register transactions and how to provide good customer service at the checkout
Understand the procedures for processing customer refunds and the customer skills involved in successfully managing these more complex transactions
Information Security and Confidentiality Training
Preventing Money Laundering: Pharmacy Version
Pseudoephedrine/Ephedrine (PSE/E) Training
ExtraCare Pharmacy & Health Rewards
Pharmacy Basics
Introduction to Pharmacy
Corporate Integrity Agreement - Covered Person Training
Medicare Part D - Fraud Waste and Abuse (FWA)
Pharmacy Basics Workbook
Foundations of Pharmacy
Pick-up
Introduction to Pick-up
Foundations of Pick-up
Pick-up on-the-job learning
Drive-Thru
Introduction to Drive-thru
Drive-thru on-the-job learning
Production
Introduction to Production
Foundations of Production
ScriptPro Overview for New Hires
Production on-the-job learning
Inventory Management
Introduction to Inventory Management
Foundations of Inventory Management
Inventory Management on-the-job learning and Outside Vendor Orders: Practice
Drop-Off
Introduction to Drop-off
Third Party Plans and Cards
Medicare Part B
Foundations of Drop-off
Advanced Drop-off
Advanced Drop-off
Drug Enforcement Administration and Pharmacy Regulatory Training
Drop-off on-the-job learning
Inventory Management Advanced
Waiting Bin Maintenance
Advanced Inventory Management
ScriptPro Procedures for Specialists
Advanced Inventory Management on-the-job learning
Advanced Patient Care Preparation
Opening an Effective Patient Care Conversation

Technical Instruction

Pharmacy Technician - 130 req. hrs
Opening an Effective Patient Care Conversation
Pharmacy Basics
Foundations of Pharmacy
Foundations of Pick-up
Pick-Up On-the-Job Learning (OJL)
Foundations of Production
Production On-the-Job Learning (OJL)
Drive-Thru Workstation On-the-Job Learning (OJL)
Foundations of Inventory Management
Inventory Management On-the-Job Learning
Outside Vendor Orders: Practice
Third Party Plans and Cards
Foundations of Drop-off
Advanced Drop-off (Instructor Led Training or ILT)
Drop-off On-the-Job Learning (OJL)
Introduction to Inventory Management
Waiting Bin Maintenance
Advanced Inventory Management
Advanced Inventory Management On-the-Job Learning (OJL)
Introduction to Pharmacy
Introduction to Pick-up
Introduction to Production
Introduction to Drive-thru
Introduction to Drop-off
Advanced Drop-off Web-Based Training
ExtraCare Pharmacy & Health Rewards
Medicare D: Prescription Plans
iPLEDGE REMS Program Training for Pharmacy Support Staff
Safe Production and Production Safety Zone Video Acknowledgement
Professional Practices Quality Assurance Standards
myStore Health Accepting Prescriptions
myStore - New Colleague Orientation
Register Basics
Customer Refunds
Introduction to ExtraCare
Medicare Part B Retail Pharmacy Training
CVS Health Code of Conduct Training
CVS Health Employee Handbook
New Colleague Compliance Training
CVS Health - Firewall Training
Bi-Annual Training: Pharmacy Technician/Pharmacy Tech Apprentices Version
PSE/E Training
Recognizing and Preventing Workplace Violence
Safety General Awareness and Emergency Procedures Plan Training
Preventing Money Laundering: Pharmacy Version
Privacy Training - Level 3
Security Awareness Training
Arbitration of Workplace Legal Disputes
DEA & Pharmacy Regulatory Training for Pharmacy Support Staff

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