Pharmacy Technician, Retail Store

Competency-Based Apprenticeship
Sponsoring Company:
CVS Health
O*Net Code
29-2052.00
Rapids Code
0844CB
Req. Hours
0
State
DC
Created
Apr 04, 2021
Updated
Apr 04, 2021

Competency-Based Skills

9 skill sets | 41 total skills
New Hire or Pharmacy Technician Apprentice
Understand the culture at CVS - how we do things and what's important to us - as well as CVS's Service standards - what excellent service looks like and how to deliver it
Understand key responsibilities of CVS Caremark colleagues and provides appropriate guidance for colleagues looking for the right solutions to ethical questions or issues
Understand company policies, procedures and resources
Be compliant with laws regarding: Minor employee work restrictions, Americans with Disabilities Act, Sale of age restricted products and money orders/money grams, HIPAA (non-pharmacy employees), Third Party billing (OIG)
Understand the value and benefits of the ExtraCare Program, including how to properly convey the benefits of the program to the customer
Process basic register transactions and how to provide good customer service at the checkout
Understand the procedures for processing customer refunds and the customer skills involved in successfully managing these more complex transactions
Information Security and Confidentiality Training
Preventing Money Laundering: Pharmacy Version
Pseudoephedrine/Ephedrine (PSE/E) Training
ExtraCare Pharmacy & Health Rewards
Pharmacy Basics
Introduction to Pharmacy
Corporate Integrity Agreement - Covered Person Training
Medicare Part D - Fraud Waste and Abuse (FWA)
Pharmacy Basics Workbook
Foundations of Pharmacy
Pick-up
Introduction to Pick-up
Foundations of Pick-up
Pick-up on-the-job learning
Drive-Thru
Introduction to Drive-thru
Drive-thru on-the-job learning
Production
Introduction to Production
Foundations of Production
ScriptPro Overview for New Hires
Production on-the-job learning
Inventory Management
Introduction to Inventory Management
Foundations of Inventory Management
Inventory Management on-the-job learning and Outside Vendor Orders: Practice
Drop-Off
Introduction to Drop-off
Third Party Plans and Cards
Medicare Part B
Foundations of Drop-off
Advanced Drop-off
Advanced Drop-off
Drug Enforcement Administration and Pharmacy Regulatory Training
Drop-off on-the-job learning
Inventory Management Advanced
Waiting Bin Maintenance
Advanced Inventory Management
ScriptPro Procedures for Specialists
Advanced Inventory Management on-the-job learning
Advanced Patient Care Preparation
Opening an Effective Patient Care Conversation

Technical Instruction

Pharmacy Technician
Opening an Effective Patient Care Conversation
# | 130 hrs
Pharmacy Basics
# | 130 hrs
Foundations of Pharmacy
# | 130 hrs
Foundations of Pick-up
# | 130 hrs
Pick-Up On-the-Job Learning (OJL)
# | 130 hrs
Foundations of Production
# | 130 hrs
Production On-the-Job Learning (OJL)
# | 130 hrs
Drive-Thru Workstation On-the-Job Learning (OJL)
# | 130 hrs
Foundations of Inventory Management
# | 130 hrs
Inventory Management On-the-Job Learning
# | 130 hrs
Outside Vendor Orders: Practice
# | 130 hrs
Third Party Plans and Cards
# | 130 hrs
Foundations of Drop-off
# | 130 hrs
Advanced Drop-off (Instructor Led Training or ILT)
# | 130 hrs
Drop-off On-the-Job Learning (OJL)
# | 130 hrs
Introduction to Inventory Management
# | 130 hrs
Waiting Bin Maintenance
# | 130 hrs
Advanced Inventory Management
# | 130 hrs
Advanced Inventory Management On-the-Job Learning (OJL)
# | 130 hrs
Introduction to Pharmacy
# | 130 hrs
Introduction to Pick-up
# | 130 hrs
Introduction to Production
# | 130 hrs
Introduction to Drive-thru
# | 130 hrs
Introduction to Drop-off
# | 130 hrs
Advanced Drop-off Web-Based Training
# | 130 hrs
ExtraCare Pharmacy & Health Rewards
# | 130 hrs
Medicare D: Prescription Plans
# | 130 hrs
iPLEDGE REMS Program Training for Pharmacy Support Staff
# | 130 hrs
Safe Production and Production Safety Zone Video Acknowledgement
# | 130 hrs
Professional Practices Quality Assurance Standards
# | 130 hrs
myStore Health Accepting Prescriptions
# | 130 hrs
myStore - New Colleague Orientation
# | 130 hrs
Register Basics
# | 130 hrs
Customer Refunds
# | 130 hrs
Introduction to ExtraCare
# | 130 hrs
Medicare Part B Retail Pharmacy Training
# | 130 hrs
CVS Health Code of Conduct Training
# | 130 hrs
CVS Health Employee Handbook
# | 130 hrs
New Colleague Compliance Training
# | 130 hrs
CVS Health - Firewall Training
# | 130 hrs
Bi-Annual Training: Pharmacy Technician/Pharmacy Tech Apprentices Version
# | 130 hrs
PSE/E Training
# | 130 hrs
Recognizing and Preventing Workplace Violence
# | 130 hrs
Safety General Awareness and Emergency Procedures Plan Training
# | 130 hrs
Preventing Money Laundering: Pharmacy Version
# | 130 hrs
Privacy Training - Level 3
# | 130 hrs
Security Awareness Training
# | 130 hrs
Arbitration of Workplace Legal Disputes
# | 130 hrs
DEA & Pharmacy Regulatory Training for Pharmacy Support Staff
# | 130 hrs