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Customer Service/ Service Orientation
Provides customer and personal services, including conducting a customer needs assessment, meeting quality standards for services, keeping customers informed, and evaluating of customer satisfaction.
Understands and applies the principles of project management, coordination, and communication; schedules, plans, and tracks project activities.
Ensures effective and high-quality events and meetings related to projects.
Project Management Tools
Uses standard project management tools; makes effective use of technical and management methodologies.
Decision-making and Issue Resolution
Considers the relative costs and benefits of potential actions to choose the most appropriate one. Documents and tracks issues; corrects project performance when necessary.
Establishes a clear scope, defines the extent of the project (what's in, what's out); and sets up and understands approval procedures.
Assigns team members to project tasks based on skill set and the needs of a project.
Introduces the application of fundamental business principles to local, national, and international forums.
Emphasizes public law, regulation of business, ethical considerations, and various relationships existing within society, government, and business.
Emphasizes effective business writing and cover letters, memoranda, reports, application letters, and resumes.
Combines the basic theories of communication with public speech performance skills.
Investigates the concepts and applicability of project management within organizations.
Certified Associate in Project Management Credential
Requires GED/AA, OR 1,500 hours of project management experience, or 23 hours of project management education. Online study guides and practice exams are available.