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Retail Salespersons
Published
Competency-Based Apprenticeship
Industries
O*Net Code
41-2031.00
Rapids Code
Req. Hours
0
State
DC
Created
Jul 16, 2021
Updated
Jul 16, 2021
Competency-Based Skills
20 skill sets | 25 total skills
Gather customer or product information to determine customer needs
Greet customers and ascertain what each customer wants or needs.
Greet customers, patrons, or visitors
Greet customers and ascertain what each customer wants or needs.
Recommend products or services to customers
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Maintain records of sales or other business transactions
Maintain records related to sales.
Process sales or other transactions
Compute sales prices, total purchases, and receive and process cash or credit payment.
Exchange merchandise for customers and accept returns.
Set up merchandise displays
Prepare merchandise for purchase or rental.
Ticket, arrange, and display merchandise to promote sales.
Calculate costs of goods or services
Compute sales prices, total purchases, and receive and process cash or credit payment.
Answer customer questions about goods or services
Answer questions regarding the store and its merchandise.
Review laws or regulations to maintain professional knowledge
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Reconcile records of sales or other financial transactions
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Prepare sales or other contracts
Place special orders or call other stores to find desired items.
Prepare sales slips or sales contracts.
Advise customers on the use of products or services
Describe merchandise and explain use, operation, and care of merchandise to customers.
Demonstrate products to consumers
Demonstrate use or operation of merchandise.
Explain technical product or service information to customers
Describe merchandise and explain use, operation, and care of merchandise to customers.
Monitor inventories of products or materials
Inventory stock and requisition new stock.
Purchase stocks of merchandise or supplies
Inventory stock and requisition new stock.
Estimate costs or terms of sales
Estimate and quote trade-in allowances.
Estimate quantity and cost of merchandise required, such as paint or floor covering.
Estimate cost of repair or alteration of merchandise.
Monitor work areas to provide security
Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
Arrange delivery of goods or services
Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Sell products or services
Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
