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Demonstrates a strong desire to achieve; focused on the end goal and has a plan for achieving those goals.
Demonstrates knowledge of the sales cycle and the alignment between the organization’s sales process and meeting customers’ expectations.
Understands the importance of creating emotional engagement with customers.
Possesses general business skills, views their customers from an executive lens, and understands basic financial and legal terms.
Sales Data Management
Leverages technology to capture relevant data, log activities, and prioritize outbound activities.
Understands the roles and functions of various teams or departments and communicates effectively to ensure that teams are aligned in meeting the customer’s expectations.
Populates the pipeline full of potential new customers for new business.
Contributes to sales presentations which capture the attention of a prospect with meaningful insights and demonstrate value by showing how to solve the client’s problems.
Gathers and analyzes information regarding clients to inform the sales process.
Effectively uses social media to interact directly with prospects and for lead generation.
Identifies opportunities for revenue expansion with a customer.
Presents the analysis of theoretical marketing processes and the strategies of product development, pricing, promotion and distribution, and their applications to businesses and the consumer.
Examines major ethical theories and then applies ethical decision-making criteria to various moral issues and challenges in a business environment.
Business Communications and Report Writing
Emphasizes effective business writing and cover letters, memoranda, reports, application letters, and resumes. This course includes the fundamentals of business communication.
Examines the communication involved in interpersonal relationships occurring in family, social, and career situations.
Introduces the application of fundamental business principles to local, national, and international forums. This course examines the relationship of economic systems, governance, regulations, and law.
Salesforce Administrator Credential
Users will learn the necessary functions to house and analyze data. The exam covers applications, features and functions available to users. Free preparation through Trailhead.