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Sales Managers
Published
Competency-Based Apprenticeship
Industries
O*Net Code
11-2022.00
Rapids Code
Req. Hours
0
State
DC
Created
Jul 16, 2021
Updated
Jul 16, 2021
Competency-Based Skills
15 skill sets | 18 total skills
Direct sales, marketing, or customer service activities
Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
Direct, coordinate, and review activities in sales and service accounting and record-keeping, and in receiving and shipping operations.
Direct foreign sales and service outlets of an organization.
Resolve customer complaints or problems
Resolve customer complaints regarding sales and service.
Advise customers on technical or procedural issues
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Analyze financial records or reports to determine state of operations
Review operational records and reports to project sales and determine profitability.
Supervise employees
Oversee regional and local sales managers and their staffs.
Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
Approve expenditures
Prepare budgets and approve budget expenditures.
Determine pricing or monetary policies
Determine price schedules and discount rates.
Prepare operational budgets
Prepare budgets and approve budget expenditures.
Conduct opinion surveys or needs assessments
Monitor customer preferences to determine focus of sales efforts.
Evaluate potential of products, technologies, or resources
Assess marketing potential of new and existing store locations, considering statistics and expenditures.
Evaluate employee performance
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Manage human resources activities
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Establish interpersonal business relationships to facilitate work activities
Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
Advise others on business or operational matters
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
Confer with organizational members to accomplish work activities
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
