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Support and Retention Coordinator 1

Competency-Based Apprenticeship
Sponsoring Company:
National Center for Healthcare Apprenticeships (NCHA)
O*Net Code
Rapids Code
Req. Hours
Jul 16, 2021
Jul 16, 2021

Competency-Based Skills

10 skill sets | 32 total skills
Completion of HCP New Hire Training
Perform HCP job tasks in case of need for emergency client services, or in lieu of regularly assigned HCP
Support, train, and mentor introductory-level HCPs
Co-facilitate New Hire Orientation and other HCP training
Provide introduction to clients during first week
Provide regular supportive home visits during first 120 days
Inspire and share stories of personal experiences
Conduct and monitor observational assessment of tasks HCPs complete during scheduled home visits
Identify HCP strengths and areas of recommended improvement needed
Model patience in all situations while working with HCPs
Provide basic assistance with lockout challenges by demonstrating skills to enter client's home
Verbal and written communication
Communicate performance issues to the HCP and the supervisor
Communicates issues involving service delivery HCP performance and HCP concerns that arise during scheduled observational visits
Observe HCPs and complete written observation form
Home safety
Check in on HCP assignments to assure HCP is present
Provide client services if HCP is not present or in cases when emergency services are needed
Assist with clean up and services for clients at risk for eviction
Recognize neglect abuse and exploitation per Elder Abuse Training/Adult Protective Services guidelines
Ability to assist clients in transition of care and provide feedback to HCPs on making transition of care a smooth process for clients recently discharged from the hospital
Mentor and coach HCPs
Participate in HCP check-in meetings
Answer field questions of HCPs regarding client care
Coach HCPs with questions and concerns regarding Care Plan and services
Assist HCPs with applying technical skills learned in training to real life situations and settings over the course of HCP assignments during their first 120 days
Body mechanics
Activities of Daily Living
Infection control
Active listening and problem solving
Ability to actively listen to challenges in the field from HCP and new hires
Assess situations and advise HCP towards effective methods of resolving issues in the field
Help HCPs manage minor issues
Ability to work effectively on a team
Flexibility and adaptability
Able to work with multiple clients with varying personalities
Manage day to day challenges
Develop ability to adapt and be flexible
Beginner conflict management
Demonstrate action oriented focus on challenges with clients
Assist HCP to work out basic issues with clients
Teaching HCP by example and discussion on how to handle tough issues with clients and find resourceful techniques to maximize home visit

Technical Instruction

Communication - 12 req. hrs
Improve participants’ ability in both written and verbal communication with clients by developing active listening skills, such as nonverbal communication, paraphrasing, and asking open-ended questions, as well as written skills to convey messages with clarity.
Activities of Daily Living (ADLs) and Personal Care - 12 req. hrs
Prepare participants to assist clients with ADLs (eating, bathing, dressing, toileting, transferring, and continence) and personal care, and provide an opportunity to practice skills.
Body Mechanics and Transfers - 12 req. hrs
Prepare participants to model and demonstrate proper body movement on the job to prevent injury and aiding consumers move from one place to another safely.
Behavioral Management - 12 req. hrs
Prepare participants to define and identify symptoms of depression, describe strategies for working with consumers who are depressed, recognize warning signs of suicide, describe suicide prevention strategies, describe strategies for working with consumers with Developmental Disabilities and their families.
Infection Control - 12 req. hrs
Prepare participants to practice infection control effectively and apply the principles of standard precautions appropriately with consumers
Home Safety - 12 req. hrs
Prepare participants to identify general safety concerns within environments such as high crime neighborhoods and with clients who have behavioral concerns, identify the most common injury in home care, describe specific actions to prevent the consumer from falling, why appropriate and functional Durable Medical Equipment (DME) is an important part of home safety, and how to prevent fires, burns, and dangers related to the use of oxygen in the home.
Problem Solving, Conflict Management, and Teamwork - 12 req. hrs
Prepare participants to recognize the benefits of teamwork, develop critical thinking to solve problems, and develop social emotional skills to deal with conflict in the moment. Demonstrate strategies for communicating effectively and respectfully with consumers and the care team. Demonstrate strategies for resolving conflict and talking about sensitive issues with consumers and members of the care team.
Computer and Database - 12 req. hrs
Prepare participants with the technical skillset to effectively use a computer, keyboarding skills, input accurate data in a database and interpret it, PowerPoint, Excel and Word.
Motivating Others - 12 req. hrs
Prepare participants to engage in meaningful strategies to bring the best out in others and offer opportunities directed at individual strengths and short term and long-term goals.
Working in a Changing Environment - 12 req. hrs
Prepare participants to expect and manage fluid situations with multiple and varying personalities, work with multiple clients and manage day to day challenges.
Observing, Documentation, and Reporting - 12 req. hrs
Prepare participants to notice key pieces of information, document it in consistent formatting based on regular series of questions and report it to the appropriate entity.
Recognizing Neglect, Abuse, and Exploitation - 12 req. hrs
Prepare participants to recognize signs of neglect, abuse and exploitation through an understanding of roles, responsibilities and physical and mental signs.

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