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User Experience Designer

Competency-Based Apprenticeship
Sponsoring Company:
Urban Institute
O*Net Code
Rapids Code
Req. Hours
Jul 16, 2021
Jul 16, 2021

Competency-Based Skills

6 skill sets | 20 total skills
Conducts generative research with internal and external users to better understand their problems, context, and experiences
Supports project team members in research and documents customer and employee feedback
Assists with user interviews and surveys to conduct competitive analysis of in-market solutions and services
Synthesizes insights to define user problems
Reviews current product usage analytics and performance metrics to identify patterns and potential areas of optimization
Reviews existing research to identify patterns in customer and employee problems and strategic opportunities
Connects quantitative data with qualitative findings from customer and employee research to provide a deeper understanding of performance or areas of opportunity
Uses design-thinking methodologies to identify and present user-centric solutions
Anticipates user needs and advocates for customer-centric solutions to problems throughout the product lifecycle
Facilitates conversations with project teams and partners
Conveys customer empathy through stories
Balances user needs with business goals when brainstorming solutions
Prototypes solutions for quick feedback and iteration
Assists team in storyboarding, developing concepts, and prototyping potential solutions for evaluation by customers and employees
Determines the right fidelity and creates prototypes: physical, digital, or hand drawn
Demonstrates best practices for User Interface patterns, knowledge of heuristics, and understanding of page hierarchy
Collaborates with engineers to deliver and ship high-quality designs of product
Conducts evaluative research to test design solutions and iterate better products, features, and experiences
Solicits user feedback on products to improve the design
Prepares discussion guides and surveys
Synthesizes and communicates data findings to iterate better versions of the design
Confidently communicates, presents, and explains design solutions to project team, stakeholders, and partners
Communicates the user problem statement, project vision, and how the team plans to measure success
Explains the design process, user feedback, and ongoing iterative development
Presents confidently, speaking at the right level for the audience and confirming understanding
Displays best practices in presenting projects and giving and receiving feedback

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