Waiters and Waitresses

Competency-Based Apprenticeship
Sponsoring Company:
O*NET Detailed Work Activities
O*Net Code
35-3031.00
Rapids Code
Req. Hours
0
State
DC
Created
Apr 04, 2021
Updated
Apr 04, 2021

Competency-Based Skills

18 skill sets | 27 total skills
Take customer orders
Take orders from patrons for food or beverages.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Communicate with customers to resolve complaints or ensure satisfaction
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Enforce rules or regulations
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Process customer bills or payments
Collect payments from customers.
Prepare checks that itemize and total meal costs and sales taxes.
Communicate dining or order details to kitchen personnel
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Present food or beverage information or menus to customers
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Inform customers of daily specials.
Describe and recommend wines to customers.
Collect dirty dishes or other tableware
Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
Serve food or beverages
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
Cook foods
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Arrange tables or dining areas
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties.
Clean food service areas
Clean tables or counters after patrons have finished dining.
Assist customers with seating arrangements
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Escort customers to their tables.
Schedule dining reservations
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Clean food preparation areas, facilities, or equipment
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Prepare hot or cold beverages
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Stock serving stations or dining areas with food or supplies
Stock service areas with supplies such as coffee, food, tableware, and linens.
Prepare foods for cooking or serving
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Add garnishes to food
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.