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Workforce Development Professional

Competency-Based Apprenticeship
Sponsoring Company:
National Association of Workforce Development Professionals (NAWDP)
O*Net Code
Rapids Code
Req. Hours
Jul 16, 2021
Jul 16, 2021

Competency-Based Skills

8 skill sets | 49 total skills
Demonstrates Knowledge and Understanding of Workforce Development Structure, Policies and Programs
Demonstrates basic knowledge and understanding of federal, state, and local programs and legislation (WIOA, Wagner-Peyser, TANF, WOTC, Bonding, OJTs, ITAs, Veterans, Re-entry, etc.)
Reviews and can demonstrate understanding of current policies in place
Demonstrates understanding of and utilizes workforce system “language,” including basic acronyms and abbreviations
Demonstrates understanding of the structural components of state and local policy
Understands and can articulate the implications of specific policies
Demonstrates understanding of the necessity of policies (e.g., policies required by law and those required based on need)
Demonstrates understanding of the basics of allowable costs (necessary, reasonable, allocable) and associated prohibitions
Effectively utilizes computer software and applications, including the basic management information system used for case management, tracking and/or reporting
Demonstrates an understanding of how to locate workforce development information – legislation, regulations, guidance
Demonstrates understanding of when a policy is needed versus, for instance, an FAQ
Demonstrates Understanding of Customer Service Methodologies
Service orientation (actively looks for ways to help people)
Case management and recordkeeping including electronic records
Demonstrates understanding of resources available for job seeking and business customers
Identifies unmet needs and can locate appropriate resources to address those needs
Time management (managing one’s own time and the time of others)
Demonstrates an understanding of how to utilize social media to promote, engage, locate information, etc.
Identification of population to be served and how to respond/deliver services appropriately
Performs/conducts needs assessment (for job seekers and/or businesses)
Develops strategy to incorporate results of assessments
Compiles case notes and reporting documentation
Applies “follow up and follow through” methods
Demonstrates Understanding of Principles of Communication and Can Communicate Effectively
Communication/messaging for different populations including at-risk customers, youth, employers, training providers, etc.
Putting into practice how the mentor interacts with customers, employers, training providers
Prepares written reports, manuals, handbooks, FAQs, etc.
Uses active listening (giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, not interrupting at inappropriate times)
Makes oral presentations on a variety of workforce development topics
Demonstrates ability to persuade
Understands/Implements networking and outreach strategies
Facilitates meetings
Presents information using a variety of instructional techniques or formats
Utilizes Collaboration and Problem Solving Techniques
Coordinates team projects or workgroups
Works collaboratively in a team
Facilitates meetings and conducts workshops
Demonstrates understanding of leveraging limited resources
Identifies complex problems and reviews related information to develop and evaluate options and suggest/implement solutions
Applies critical thinking using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Understands Importance of Diversity in Workforce Development
Participates in required training (e.g., safety-related such as active shooter, blood borne pathogens)
Demonstrates understanding and appreciation of individual differences, including disabled populations, veterans, youth, etc. (social perceptiveness)
Ability to identify current populations and interact/deliver information appropriately
Demonstrates understanding and need for non-traditional occupations and jobs for different populations
Ability to “meet the customer where they are”
Understanding and Applying Labor Market Information (LMI), and Business/Economic Development Intelligence
Demonstrates understanding of state and local labor market as appropriate
Demonstrates understanding of basic reports containing LMI
Ability to interpret and analyze basic LMI data (e.g., for job forecasting, assessment of in-demand occupations, green jobs)
Demonstrates understanding of resources available including O*NET, local bulletin boards, social media
Understands/Utilizes Career Development Principles
Understands and applies O*NET to facilitate job seeker and business solutions
Administers and interprets assessment results
Utilizes assessment results to develop a service strategy
Program Implementation Principles and Strategies
Application of all other skill areas; for example, applies the principles of caseload management, develops, packages, and delivers customer solutions

Technical Instruction

Workforce Development Structure, Policies and Programs - 15 req. hrs
Demonstrating knowledge of federal, state, and local workforce development programs, funding guidelines, and workforce development codes.
Interpreting current laws and structure to deliver appropriate services, and understand how their own work impacts the system’s goals.
Relating public workforce development policy, initiatives, and funding sources with the current system.
Understanding who the principal customers of the workforce development system are.
Customer Services Methodology - 15 req. hrs
Identifying customer needs and expectations to create positive customer satisfaction.
Placing appropriate emphasis on “excellence” and “speed of response” in work performance.
Positioning workforce development programs as a primary community partner in the service area.
Understanding the essential elements of a helping relationship, including rapport, trust, and mutual respect.
Understanding who the principal customers of the workforce development system are and treat all with respect.
Principles of Communication - 20 req. hrs
Asking questions for clarification.
Communicating with internal and external customers.
Demonstrating teamwork skills.
Demonstrating the skill, ability, and willingness to conduct employment-related workshops.
Speaking to single individual or large groups in order to teach, inform, or persuade.
Seeking input/feedback from employers and job seekers.
Understanding the language used by business and employers.
Understanding and demonstrating public relations skills and marketing skills.
Writing case notes, memos, reports and other correspondence using appropriate grammar, spelling, and punctuation.
Collaboration and Problem Solving - 15 req. hrs
Defining problems clearly and concisely.
Engaging customers, colleagues, agencies, and partner associates in a positive, professional manner.
Becoming knowledgeable about the range of services in the community; developing and maintaining relationships with partners to deliver a comprehensive array of services to customers.
Leveraging resources from both internal and external customers.
Possessing analytical and observation skills that coupled with knowledge and information can lead to effective problem solving assistance.
Seeking additional resources when needed for problem resolution.
Understanding the basic principles of teamwork and actively participate in team activities.
Using communication skills and teamwork to maximize opportunities.
Valuing the development of professional network.
Diversity in Workforce Development - 15 req. hrs
Adapting materials and services to address diverse needs of customers.
Creating an environment that enables all individual to contribute to their fullest potential.
Identifying and implementing innovative methods for delivering services to diverse or special populations.
Understanding the special employment needs of diverse groups.
Labor Market Information (LMI) and Intelligence - 15 req. hrs
Accessing, analyzing, and using local, state and national electronic and non-electronic labor market information delivery systems and databases.
Identifying information individuals need, including assessment, in order to make realistic career decisions, and where that information can be found.
Providing updated LMI to employers, job seekers, and staff to develop opportunities.
Understanding basic computer technology used in workforce development.
Understanding the types of LMI available and the uses of such information.
Business and Economic Development Intelligence - 15 req. hrs
Fostering interagency relationships in local/state government.
Maintaining continuous awareness of the political climate, community planning, and existing business/industry base and how they impact initiatives.
Speaking the language of business and the marketplace.
Understanding recruitment and retention of workers.
Understanding the role of workforce development in economic development.
Career Development Principles - 25 req. hrs
Administering and interpreting a variety of assessment tools.
Delivering and applying knowledge of modern job search strategies.
Developing training plans that address employer needs and job-seeker capabilities.
Identifying the kinds of information individuals need, including assessment, to make realistic career decisions, and where that information can be found.
Understanding what skills are needed to search for, obtain, retain, and change employment.
Listening to customer concerns and protect customer confidentiality.
Making appropriate referrals.
Providing customer with career exploration and job development skills.
Understanding modern recruitment and retention strategies.
Understanding the process by which individuals build skills, advance, and change employment.
Understanding the process by which individuals identify goals, as well as prepare for, search for, and retain employment.

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